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03-24-2014, 11:39 PM
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#21
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Member
Join Date: Jul 2012
Posts: 98
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Dave and Ginny, where are you to be so close to shop? Thanks.
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03-24-2014, 11:41 PM
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#22
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Senior Member
Join Date: Nov 2011
Posts: 304
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Quote:
Originally Posted by John8545
I installed new tonge, (Trailair), to help with crack, hope it helps. When it comes to Redwood support it is the worst i have ever run into. After calling company and talking to customer service and getting patted on shoulder with exponation that ALL trailers crack like that, and more or less being told "dont bother us", I tried to set an appointment for three year service and repair, usual "we will call you" and that was last I have heard. Could anyone suggest repair station on west coast, planning to head on to New Mexico and Colorado this summer, Thank you for any help.
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Try this link for a Crossroads repair center: http://www.crossroadsrv.com/dealer-locator
Any dealer can do the inspection.
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03-25-2014, 01:09 AM
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#23
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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Mine goes in for it's annual next week. Will the pre-cut and install the H clip, or do I have to wait until it cracks?
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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03-25-2014, 01:17 AM
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#24
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Senior Member
Join Date: Nov 2012
Posts: 134
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We had the same problem. Redwood had the audacity to call me and ask us to take our rig someplace else, as our authorized dealer wanted too much $$ to do the repair! After a couple months of haggling RW finally negotiated it with our dealer. It's a "common" thing and RW has supposedly redesigned to avoid it in the future.
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03-25-2014, 02:53 AM
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#25
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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What is the redesign? Anyone know?
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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03-25-2014, 11:45 AM
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#26
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Senior Member
Join Date: Feb 2013
Posts: 1,855
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If this is an issue that may surface in the future for some folks, and their unit is out of warranty, would Redwood stand behind the product knowing that it is a problem?
__________________
2012 F350 KR CC DRW w/ some stuff
2013 36FL
Cindy and Tom, Toby and Kasey (our Berner and Newfie)
Oh...I forgot the five kids.
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03-26-2014, 03:38 PM
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#27
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Site Team
Join Date: Jan 2012
Posts: 5,407
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The warranty shouldn't be up for anybody. These trailers have a 2+5 year warranty. The 5 year part is for the structure, which is the sidewalls, DE-lamination and the frame. These trailers haven't been out for 5 years yet.
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SOB "The RV Wiseguy"
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03-26-2014, 03:39 PM
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#28
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Site Team
Join Date: Jan 2012
Posts: 5,407
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Quote:
Originally Posted by John8545
Dave and Ginny, where are you to be so close to shop? Thanks.
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I'm 5 hours from the service center in Central Illinois
__________________
SOB "The RV Wiseguy"
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03-26-2014, 03:41 PM
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#29
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Site Team
Join Date: Jan 2012
Posts: 5,407
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My trailer has the "H" cut in it. I never experienced the cracking that others have talked about.
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SOB "The RV Wiseguy"
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03-26-2014, 03:43 PM
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#30
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Senior Member
Join Date: Feb 2013
Posts: 1,855
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Dave...would you mind posting a pic when you have an opportunity?
__________________
2012 F350 KR CC DRW w/ some stuff
2013 36FL
Cindy and Tom, Toby and Kasey (our Berner and Newfie)
Oh...I forgot the five kids.
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03-26-2014, 04:00 PM
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#31
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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Quote:
Originally Posted by spindrift
Dave...would you mind posting a pic when you have an opportunity?
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X2 
That would be great. I might even do it myself if the Dealer won't do it.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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03-26-2014, 04:16 PM
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#32
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Site Team
Join Date: Jan 2012
Posts: 5,407
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I will take a picture of it tonight when I get home.
__________________
SOB "The RV Wiseguy"
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03-26-2014, 04:40 PM
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#33
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Senior Member
Join Date: Feb 2013
Posts: 1,855
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Thank you.
__________________
2012 F350 KR CC DRW w/ some stuff
2013 36FL
Cindy and Tom, Toby and Kasey (our Berner and Newfie)
Oh...I forgot the five kids.
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03-26-2014, 04:51 PM
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#34
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Senior Member
Join Date: Jul 2013
Posts: 2,054
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The only ones that would be out of warranty are second purchasers, as the warranty (as far as I know) is not transferable...
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
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03-26-2014, 05:07 PM
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#35
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Senior Member
Join Date: Feb 2013
Posts: 1,855
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Hmmm...I thought it was.
__________________
2012 F350 KR CC DRW w/ some stuff
2013 36FL
Cindy and Tom, Toby and Kasey (our Berner and Newfie)
Oh...I forgot the five kids.
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03-26-2014, 06:46 PM
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#36
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Senior Member
Join Date: Feb 2013
Posts: 522
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The warranty for the unit, as well as everything inside, is only good for the first owner.
__________________
Fulltimers? Loving our 2012 36RL towed by 2016 Ram 3500 DRW Longhorn Crew cab with auto level system.
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03-28-2014, 10:28 PM
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#37
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Site Team
Join Date: Jan 2012
Posts: 5,407
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This is what the "H" looks like.
__________________
SOB "The RV Wiseguy"
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03-28-2014, 11:05 PM
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#38
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Senior Member
Join Date: Feb 2013
Posts: 1,855
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Hmmm.... that looks like an "I" or maybe an upside down "T", but an "H"?  C'mon Dave. 
__________________
2012 F350 KR CC DRW w/ some stuff
2013 36FL
Cindy and Tom, Toby and Kasey (our Berner and Newfie)
Oh...I forgot the five kids.
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03-28-2014, 11:30 PM
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#39
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Senior Member
Join Date: Jul 2013
Posts: 2,054
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give Dave a break - Anglish was a tough subject up North
on edit.. don't think that would cover my 'stretch' mark
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
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03-28-2014, 11:58 PM
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#40
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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It was an H before they bashed it in there with a rubber hammer, now its a T 
Serious, thanks Dave. That was exactly how Montana did it from the factory. That's what I was wondering about.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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