I order from them a lot. Good service and good follow up and generally all products have some type of review video from the staff.
By luck of the draw, they carry my factory fireplace and I bought and replaced mine a couple of months ago for several hundreds cheaper than going through the Dealer. It was an exact fit and I was able to do a write up on it.
They did get a little snippy with me about putting electric brakes on my boat trailer a few years ago, but I got over it