FL OWNERS I NEED YOUR HELP

[KR2011]

I am in need of 2 measurements. The first one is what is the exact measurements for the location of the ceiling fan. I know it is strait across from the Max fan but I do not know if it is centered or off set. I need this because they forgot to install it and sent me a fan for me to install but no measurements.
The second is what are the measurements for the wall cover behind the picture between the entry door and the entertainment slide. If you remove that picture it reveal the wall plate that covers the electrical connections for the awning.
I need these measurements from at least a couple of FL owners so that I can get an average location for these two items.
Thanks in advance.

[Campers]

I will be able to help you next tuesday. Hope you can wait

[KR2011]

Thanks Bud hopefully I will get some measurements before then but I will take them when you can get them.

[TravelinAnderson]

I'll get those to you tomorrow Bryan....

[KR2011]

Thanks Steve.

[KR2011]

I also need to know where they located the switch for the ceiling fan.

[TravelinAnderson]

Bryan;
The ceiling fan center is 59 1/2 " from the bathroom wall and 46 " from the door side wall.
The is no switch... just a pull chain

The single gang electrical box behind the picture is 14 1/2" right of the slide out and 18" down from the ceiling.

[KR2011]

Thanks Steve. I was told yesterday that they didn't even run the wire for the fan or put the backer in the ceiling. I'm half tempted to pull it to the factory to have them finish the job.

[TravelinAnderson]

I worked in the automobile industry for 30 years and have seen special assembly instructions get missed quite often. There's a build sheet with boxes that let the operator know if a part they install is required and which specific part if more than one is available. I.E.... color, auto/manual, trim, etc...

If the box on your build sheet for the ceiling fan wasn't checked the operators probably just omitted it instead of looking for special instructions. I can't tell you how often I suggested them putting an asterisk in the box to let operators know there are special instructions at the bottom of the build sheet.

I've also seen instances where operators will look to see what operators before them did and use that to determine what they are supposed to do to the vehicle. So if the guy that installs the wiring didn't see the backer plate he assumed there was no fan option and didn't install the wiring.

[KR2011]

Thething here is that all of the paperwork had the ceiling fan on it but when my salesman had to sign off on the build sheet the ceiling fan was not marked so they did not install it. my salesman says its all his fault. but the awning wiring is the factory's fault they were told to do everything except actually installing the awning.

[Dave&Ginny]

Originally Posted by KR2011

Thething here is that all of the paperwork had the ceiling fan on it but when my salesman had to sign off on the build sheet the ceiling fan was not marked so they did not install it. my salesman says its all his fault. but the awning wiring is the factory's fault they were told to do everything except actually installing the awning.

Sounds like You need to call OZ and schedule a trip back to the factory at their expense.

Every company makes mistakes but it's how a company handles the mistakes that determines what kind of company they are. Hopefully Redwood corporate has the integrity to do the right thing. At my company I'd cover all associated expenses including fuel and hotel while a mistake is being corrected.

Redwood could use this as an opportunity to make you their poster child for mistakes corrected because every RV company makes mistakes.

Good luck

Edited by: Dave&Ginny

[5th_Time]

Plus, you can probably get this thing fixed yourself, but if it doesn't come out perfect, you'll be looking at the ceiling every five minutes for the next two years. Sometimes the cure is worse than the disease.

[KWire]

I am very interested in how Redwood handles your problem. I hope you will soon have a post similar to the one below that I just read on the Heartland Forum.

Keith

Hi everyone,

I just want to relay an experience I had while in Elkhart. The customer
service was exceptional. I first contacted Jim F. with an issue who had
Eric M. respond to me. We set up an appointment for HL to review the
issue and have it repaired---WOW I was not prepared for the excellent
treatment they gave us. We arrived on Friday, and was warmly greated by
Shelby. We met Eric and Jim and they had a bay ready with power. On
Monday, we went back to check on progress and had discussions with Tim
(our tech) what he was doing and why---very informative. Eric then said
if we want to take a tour of the mfg facility that could be arranged. We
then went to the corp office and was again warmly greated by Kristin
and she arranged for Mike to take us on a tour. The assembly workers
were very friendly, willing to show us what they were doing, explained
the process, and were generally happy with their work (that alone speaks
volumes for HL).

We checked a few more times on the Rv as it was being completed and
picked it up on Friday. We then went to a local RV park to get ready to
travel on Sat. While there I noticed something that did not seem quite
right, so I called and spoke with Shelby, explained the situation and
she went out of her way to find Eric. He listened to my concern and said
he would come to the park and check it out---WOW---he did arrrive,
reviewed the issue and fixed it on the spot----for him to come over and
check on us was quite impressive.

HL has some exceptional people, we will not forget the professionalism, customer service, and coutesy they showed us!!!---THANKS

Jim B.----how can I contact upper mgmt so these people can be recognized?

al

[lillyputz]

I will do the same as we have many problems.



Lillyputz

[golfgal]

I would just like to say that I have dealt on the phone with Brian Emmons and Darby Showalter at Redwood. Both have been superbly responsive and helpful. We are extremely impressed so far with what we've seen in the way of their customer service. Hope it continues!

[KR2011]

The only thing is that the factory did what was on the build sheet when they sent the build sheet to my salesman the ceiling fan option was not checked off even though it was onall of the other paperwork, mySALESMAN DID NOT CATCH THE PROBLEM and Redwood built the trailer to spec. except for the awning power plug. I guess what I'm saying without pointing fingers is that itwasmysalesman who made the mistake and he has admitted it.

[Happy Camper]

Brian called me the very next day after he received an email from me about a couple of issues. We resolved over the phone. Brian was very courteous and eager to make sure I was a "Happy Camper".