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A moderator deleting posts is a concern. Any
censorship is a concern, or should be. I am currently not a Redwood
owner, we are still shopping.
Still, I use this Forum and others like it (RV.net) to research everything from
trouble areas, vehicle set up, and of course specific brands and customer
satisfaction. I don't expect every vehicle to be without fault or
failure, but I do hope and expect for a manufacturer to stand behind their
product, especially when new. My initial exposure to the Redwood Brand,
through this forum, led me to believe it was a quality product with a
manufacturer that was eager to maintain the name and ensure customers were
satisfied with their product.
Brand bashing is nothing new, you expect to see it on general interest forums
(like RV.net) and occasionally on brand specific forums due to
"trolls" ( see
http://www.urbandictionary.com/define.php?term=troll </span>) or unhappy customers. While I would
expect a moderator to arbitrate some of these threads and posts, occasionally
editing ignorant, spiteful and inappropriate comments, I presume this
individual or group would maintain ethical practices in the execution of their
duties.
It seems that this Forum is moderated by a person of
choosing by the manufacturer since the manufacturer does seem to be hosting the
forum. </span>This said, I would hate to think
that the Thor or Redwood would condone or encourage censorship of owner
complaints. </span>The goal of any manufacturer
is to sell units, and this forum provides a valuable resource in the areas of advertising
& marketing, market research and reliability metrics. </span>A logical person would conclude that
resolution of consumer complaints and concerns would provide more value in
these key areas than suppression. </span>As a
potential customer, how a manufacturer deals with defects is as important as
the defects themselves. </span>I would rather
read of owner problems leading to resolution rather than finding a suspicious
absence of reports or learn of deleted reports.
Just the point of view of a potential customer.
OJ
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Edited by: a64armt