Remote doesn't open the door

[atom ant]

Oh wow, so there are THREE different locks used by Redwood in the short production run so far. No wonder everyone gets a little confused trying to talk about them.

[JohnEileen]

Ours doesn't work either! Redwood really should look into this problem. We thought it was a plus until we found out it didn't work.

[crusepro]

Originally Posted by Rhoe1

Hello, any quick ideas on how to fix my remote? It lights up when I enter the code, but the door won't lock or unlock. Someone mentioned there's batteries in the door for the lock. I pulled the handle off, and all that's there is a small 12v lock actuator.
I'm going to download the manual, but just wondering if anyone might have an idea.
thanks

Our 31SL has a Bauer NE lock that has 4AA batteries, it never worked, and our dealer has ordered a new one, several Redwoods purchased from our dealer have the same issue. Dealer indicates they have change from a plastic enclosure to a metal one, don't know if that is going to fix the problem. Because everyone probably has keys that will fit all Redwoods, I added a keyed dead bolt lock for added security and combination locks to the other storage areas.

[rcflame]

I have an RV Lock that has batteries in it. You don't have to remove the lock to replace the batteries. Just remove to screws that hold the left cover on. I had some trouble with the lock, and contacted Rv Lock themselves. They took care of the problem.

[eltlenny]

Does anyone have the Southco with the key fob's? We lost one of ours and the other doesn't give any clue about a model number. I have found replacements on this site http://www.uglyfishinc.com/EA-R02-10...ea-r02-102.htm but I want to make sure it is the correct one. I don't have any paper work from Redwood regarding the lock.

[homeguy]

Call Southco direct at 610-459-4000. I have a pdf for the lock but can't figure out how to attach it this forum or a pm. The key fob part # is 2390006.

[0nTheRoad]

Originally Posted by homeguy

I have a pdf for the lock but can't figure out how to attach it this forum or a pm.

If you click on "Go Advanced" in the reply section you have more options, here you can click on the little paperclip which is for attaching a file...pdf's are allowed as long as the file is less than 3M.

[trboehm]

I had issues with the Bauer NE lock, called the company (Bauer) and they had me a new lock in two days, along with a slip to send the old unit back, no hassle from Bauer at all and it was really that quick.

[Blue Dogs]

The thing with the Bauer locks is the little wire connecting the two parts together. It is easy to pinch. If it is pinched it either grounds out and isn't dependable or doesn't work at all. So far (knock on wood) since installing the lithium batteries mine hasn't missed a beat. FIL has one in his Big horn and has had great luck.

[JerryL]

Why wouldn't Redwood just wire the lock to the unit's 12v system? Sounds simple enough to me.

[hoosierguy]

Originally Posted by JerryL

Why wouldn't Redwood just wire the lock to the unit's 12v system? Sounds simple enough to me.

Our 3012 36RL has a Southco lock. This lock is connected to the coach's 12 volt system via a couple of contacts on the edge of the door. The lock can be operated either by key or remote keyfob. Haven't had any problem with the lock system in nearly 3 years of ownership. The keyfobs still have the original batteries in them. I am beginning to believe this must be the most reliable lock that has been used on the Redwoods. It sure seems that many of the other locks have had way too many reliability issues which is very unfortunate for the folks.

[atom ant]

Originally Posted by hoosierguy

Our 3012 36RL has a Southco lock. This lock is connected to the coach's 12 volt system via a couple of contacts on the edge of the door. The lock can be operated either by key or remote keyfob. Haven't had any problem with the lock system in nearly 3 years of ownership. The keyfobs still have the original batteries in them. I am beginning to believe this must be the most reliable lock that has been used on the Redwoods. It sure seems that many of the other locks have had way too many reliability issues which is very unfortunate for the folks.

Hmmm - reliable - probably why they quit using it Does anyone have a picture of the Southco?

[hoosierguy]

Well, my Southco entry door lock with remote key-fobs finally failed this week after 7 years!!

This lock gets 12 VDC supply voltage via 2 contacts on the lower right side of the door. The lock has operated just fine since I purchased the 2012 Redwood in September 2011. I have never even changed the batteries in the key-fobs. When the lock quit responding, I was getting a slight clicking sound from the door but the lock was not locking/unlocking. Over the past couple of days, even the clicking stopped when using the key-fob.

This afternoon I started investigating the problem. I checked voltage at the door contacts and it is 12.27 VDC. I opened up the lock on the inside of the door where there is an solenoid type actuator just below the door lock/latch. I removed the actuator and checked it on a small 12 volt battery and it operates just fine. So, that narrows the problem down to the RF receiver control.........now my question.

Does anyone have any idea as to where the receiver control is located if it is not in the door itself?

The Lippert info on the Southco lock says the "receiver board" is located inside the door just below the window. Problem..........my door has no window, only a peep hole. I don't see any way to take the door apart and I would hate to think that I have to buy a new door if I wanted to replace a receiver board.

I know most of you have other brands of locks from the early discussion on this thread, but, I am looking for some expert ideas possibly from someone who has also had a the Southco lock and had reason to go looking for the receiver control.

[travelin' texans]

Remove the bottom trim on the door, I think you'll find it in there.

[hoosierguy]

Originally Posted by travelin' texans

Remove the bottom trim on the door, I think you'll find it in there.

Danny, thanks. I guess I need to look closer tomorrow. When looking at the door this afternoon late, it was not obvious where it might be.

Guy

[hoosierguy]

Just to be sure that my key-fob was still operating and the batteries were not to low, I opened it up and checked the batteries. Each key-fob has two CR2016, 3 volt batteries in series. The voltage checked to be 6.3 volts; wow, after 7 years.

So, the problem must be with the receiver control or wiring in the bottom of the door. Now to see how to get the door's bottom seal removed without ruining the door.

[hoosierguy]

Well.......................
I decide to do one additional test/check before trying to get at the receiver/control in the bottom of the door. I had checked for voltage at the contacts mounted on the door frame and confirmed that 12.27 volts was available there. I had checked the actuator itself and confirmed that it was still functional. But, I had not tried to check through the mating spring loaded contacts, wiring and receiver/control in the door itself. I reassemble the actuator and lock mechanism into the door. Then I used a small 12 volt battery from a fish/depth finder along with clip leads to provide power through the spring loaded contacts with the door opened. Wahla............everything worked as it should. So, that meant that contacts at the lower right side of the door were not making a good connection. I did some cleaning and bent out the contacts on the door frame and the Southco lock system now operates again. Just to look at those contacts, it seemed like they would have been connecting okay, but, that wasn't the case.

I wasn't looking forward to tearing that door apart. I am sure happy I didn't have to.

[mhs4771]

Don't you just Love a Happy Ending

[travelin' texans]

I wish they would've continued using the Southco locks. I replaced the keypad on mine 3 times due to getting wet & have a new one still in the package that I don't intend to use. The key fobs have also quit working & I don't intend to continue the aggravation with them either. So far the keys still work.