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09-27-2014, 12:48 AM
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#1
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Junior Member
Join Date: Jul 2013
Posts: 10
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Warranty Work
Has anyone had trouble getting their warranty work approved by Redwood.?In for our first year warranty check up and we are having trouble getting everything approved thru Redwood..
Thanks for any feed back..
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Tom & Darline 2015RE, 2016 F350 Drw 4x4
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09-27-2014, 02:07 AM
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#2
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Senior Member
Join Date: Aug 2014
Posts: 280
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We take our's in next week, when I called to get it in the lady said "it's a process to get approval". Whatever that means. I guess they make sure your first owner and it's actually a warranty item.
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Jim & Susie, 2014 36FL, 2012 F-250 6.2 trailer saver TS3
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09-27-2014, 02:40 AM
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#3
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Senior Member
Join Date: Jul 2013
Posts: 721
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We've taken ours to our dealer B Young RV in Portland OR, and they have bent over backwards to help and accommodate us. We have them fixing surface cracking below bedroom slide, and it didn't take two days to get approval from Redwood. I'm really pleased at their customer service on our Redwood.
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Jim & Mary 2013 36 RL with Titan Disc Brakes Residential Fridge Goodyear 17.5 H rated tires MORryde IS, MORryde pin box 2015 Ford F350 King Ranch DRW
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09-27-2014, 02:54 AM
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#4
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Senior Member
Join Date: Feb 2013
Posts: 1,092
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Quote:
Originally Posted by niftyreb
Has anyone had trouble getting their warranty work approved by Redwood.?In for our first year warranty check up and we are having trouble getting everything approved thru Redwood..
Thanks for any feed back..
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The question is... is the stonewalling really Redwood or your dealer? In many cases what is perceived to be Redwood delays are really the dealer dropping the ball. Don't be so quick to think the issues are Redwood's approval process, many of us have had no problem at all getting approval for warranty issues.
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SOB
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09-27-2014, 11:38 AM
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#5
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Senior Member
Join Date: Dec 2012
Posts: 1,257
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In our experience warranty repair approval takes up to 48 hrs. The last dealer we visited for a couple of warranty issues was same day and that was not minor work. We required the dishwasher removed and had a crack at 1 of the fwd slides repaired.
Started at 0900, work approved by RW and completed by 1500.
So as Chuck mentioned, don't be too quick blaming RW, as the dealers are the variable in this equation.
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Andy & Judi, Canine Companions Duke & Kona
2012 F350 Lariat CC SRW Airlift 5000 |2013 RW 36FL Winegard Trav'ler
Travel Blog: www.andyandjudi.com
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09-27-2014, 11:50 AM
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#6
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Senior Member
Join Date: Jul 2013
Posts: 2,054
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Agree, it may be the dealer, but to the customer, does it really matter where the issue is?
Bottom line the customer is out of service.
Yes, find a new dealer is easy to say,
but if the only dealers near your locale are so busy that they POST signs like I've seen that say something like:
If you bring your rv in today, 09/01/14,
It will be ready for pickup on 10/15/14.
And usually is NOT ready... that's still out of service.
From a business owners perspective, being THAT busy is a nice problem to have... they are selling a lot of rv's !
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Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
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09-27-2014, 04:42 PM
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#7
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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I've never had any issue or time lag getting Redwood to approve warranty work.
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Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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09-27-2014, 05:26 PM
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#8
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Senior Member
Join Date: Mar 2014
Posts: 429
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Quote:
Originally Posted by atom ant
I've never had any issue or time lag getting Redwood to approve warranty work.
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Ditto on Brad's comment. Currently getting approval for all 4 axle seals (although, that is going thru Lippert) and approval for bulb seal replacement on the two rear slides and a new microwave vent flapper. The problem is finding someone competent enough to do the work 
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2014 38GK, disc brakes, MorRyde SRE 4000, 2-Yamaha 2000 gennys, G14's, dual awnings, Progressive EMS.
2014 Ram 3500 Laramie Longhorn DRW with Luverne Bull Bar and skid plate.
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09-27-2014, 09:59 PM
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#9
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Senior Member
Join Date: Dec 2012
Posts: 399
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Ditto on the comment as well.
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Elliott & Vicky, and Sadie the GSD copilot
2014 36RE, Onan, Titan disc brakes, 17.5 inch Sailun H tires, lots of other options
2013 RAM 3500 CC, LB, DRW, Cummins, AISIN, 4x4
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09-28-2014, 08:19 PM
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#10
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Junior Member
Join Date: Jul 2013
Posts: 10
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Thanks to all responses. I now think it may be the dealer being a little too busy. We will see what happens on Monday, as they said they should have a better answer from Redwood 
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Tom & Darline 2015RE, 2016 F350 Drw 4x4
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