Are you happy with your dealer?

[Rooksfive]

We check ours every time we stop for the night. Before pulling out the next day check to make sure all is good for travel. We even did this on our 2 months to Alaska.

[KR2011]

It is a very good idea to check the torque every day at a minimum it also gives you the opportunity to check your tires.

[Grandpa]

Originally Posted by Bill36re

After six RV's:

Every dealer gets a "A" for taking our money and the order.
Every dealer in my humble experience gets a "D" for the PDI and this includes 2 Beaver Marquis, 1 Holiday Rambler Endevor, 2 Airstreams and now 1 Redwood. Check and operate everything before you leave the dealer and get every promise in writing before you hand over your hard earned money.

Rather the list some of the funny things the missed (OK never even looked at) I'll just say check it yourself. We were told our dealer in Oregon sells over 100 trailers a month. The service and PDI guys are over worked and they are not paid to deliver a great experience, they are mostly paid to move product out the door.

I will say we had about a dozen issues and rather than the dealer, Redwood agreed for us to use a local service facility. We paid about $800 and Redwood sent us a check in 10 days! I was surprised to say the least in a good way.

Our dealer is almost 200 miles from our home. Their service department is notopen on Saturday so I have to take a day off from work to transport my 36RL for warranty work and another day off to pick it up. Not convenient at all and considering the price of diesel it gets expensive!

Can you give me some tips as to who at the factory you talked to to set up the ability to do the warranty repairs at your local dealer? Thereare twoRV shops in my hometown and several that are much closer that would be more convenient. I am not opposed to paying for thefew repairsand gettingreimbursed from Redwood for the Redwood approved warranty work.

[COLJDM]

google crossroads rv service they can do warranty work for redwood

[TravelinAnderson]

Here's a link to their service center locator.
http://www.crossroadsrv.com/buyers/service_center.asp

[Grandpa]

Wow! Great information!! Thank you!

[Campers]

Thanks for the Crossroads info. My RW dealer is 2 and a half hrs away. The Crossroads dealer is 20 min. Great info

[UNDRPSI]

Thanks for the info. I have a cross roads dealer/service center in my home town. I know they don't carry the Redwood line but if something happens it may be a place to get some warranty work done. Our dealer is a loooong ways away. We ordered from LazyDays in Tampa FL. Salesman was Jim Pelosi. We were treated very well by everyone at LazyDays.They treated us like we were the only ones at the dealership, absolutely no pressure to buy by anyone there. When It came to numbers they blew away the other 3 offers we had.

[John/Carol]

We ordered our RL from ExploreUSA in Denton from the RV show in Dallas late February. We
had been looking and drooling for a short time. Doug, the factory rep, was at the show and answered all my hubbies questions and more! Happy ordering unit from Mike Santos; he was very good about staying in touch with us. PDI went great with tech James and we are happy campers!! Expecting any warranty work to be done just as professionally as was the sale.

[John/Carol]

Duhhhhh......I keep posting that we bought the RL when in fact it is an RE!!!!

[Happy Camper]

That is alright. Just as long as you remember where you parked it and don't go into the wrong coach.

[KR2011]

Don't worry about it it happens to all of us

That is alright. i am always encountered such a</span> problem,</span> but in the end</span> very</span> good deal</span>, </span></span>I clearly</span> remember</span> the</span> last</span> our suppliers</span> to</span> loose</span> a</span> Gucci</span> Jewelry as a gift� </span></span>although</span> silver, </span></span>I really like</span>, and finally</span> we reached a</span> business.</span></span>

[Happy Camper]

Hey all, just an update on some issues we are still trying to get fixed
through Explore USA, Ft Worth, TX. First, the key pad: the original
key pad unlock button was broke, the new one sent to the dealer would
not reprogram for the service techs, so the Lock Company was going to
send another one with a key fob for our trouble and when the dealer
received them, they called me, I drove 85 miles to pick it up and check
on the 55" tv bracket only to find out that they had used the key pad on
a new unit that was being delivered and I found out from Brian Emmons
that the dealer had not even ordered the tv bracket. They acted like it
was no big deal. Brian was very upset and is doing everything he can
to help me find a closer dealer (Crossroads dealer) and resend all the
parts there and was having a discussion with upper management about the
poor customer service Explore is doing. RW is doing what they can to
possibly include getting a mobile repair service to do the warranty
work. Brian is so busy and yet stays abreast of my issues.

[lillyputz]

Originally Posted by Happy Camper

Hey all, just an update on some issues we are still trying to get fixed through Explore USA, Ft Worth, TX. First, the key pad: the original key pad unlock button was broke, the new one sent to the dealer would not reprogram for the service techs, so the Lock Company was going to send another one with a key fob for our trouble and when the dealer received them, they called me, I drove 85 miles to pick it up and check on the 55" tv bracket only to find out that they had used the key pad on a new unit that was being delivered and I found out from Brian Emmons that the dealer had not even ordered the tv bracket. They acted like it was no big deal. Brian was very upset and is doing everything he can to help me find a closer dealer (Crossroads dealer) and resend all the parts there and was having a discussion with upper management about the poor customer service Explore is doing. RW is doing what they can to possibly include getting a mobile repair service to do the warranty work. Brian is so busy and yet stays abreast of my issues.

Not happy with our dealer. also working with Brian on many many issues.



Lillyputz

[Dave&Ginny]

Originally Posted by John/Carol

Duhhhhh......I keep posting that we bought the RL when in fact it is an RE!!!!

Must be buyer remorse

[Dan]

Originally Posted by Dave&amp;Ginny

Must be buyer remorse

Maybe John secretly wishes he got an RL

[John/Carol]

Oh John wouldn't give up that huge 50+ inch TV in the back!!!

[Happy Camper]

We are now working with Sunbelt RV in Belton, TX. It is closer than Ft Worth. They are a Crossroads dealer. Wayne Willis has been easy to work with so far, but I thought the same thing about Explore USA in Ft Worth. The bad thing is we have to start from zero - that is over 2 months of backtracking and still waiting to get some basic stuff fixed. It seems that most dealers (mind you, I did not say all as I was in RV sales at one time) lose interest in customer service after the sale. Still very much impressed with RW and staff.

[IPull]

Well now you are talking about dealers, I have to say if you
are on the east coast and you want to have a good sales person then you need to
call Bo Hurst at McGeorge’s Rolling Hills http://www.mcgeorgerv.com/ located
outside of Richmond Va. I have had a few issues with my 36RE but that is going
to happen on any new camper. Bo was my sales person and from the first time I
looked at the Redwood no question was not taken care of even if he had to get a
service person to answer it. After the sale was over he even checked on me to
see if I was being taken care of for warranty work or something else I needed
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