Are you happy with your dealer?

[Dave&Ginny]

Lilly,

it sounds like you've had quite a few issues here but the main thing is that Redwood hasn't turned a def ear to you. They are trying to do right and that's been my point all along on this forum.

Many times in my personal life as well as in business, things happen I don't like and when that happens I always have to calm my emotions and ask if there was malice involved or just a human screw-up. Sometimes when an employee screws up it can be quite costly to the tune of several thousand dollars out of my pocket. But they're only human and if their intentions are good but their heads wrong, they're forgiven and we learn from the mistake.

Redwood in my opinion is attempting to do what's right and some of what you have listed should have been corrected by your dealer. Your dealer should carry some of this burden.

[Dan]

Lilly

I feel for you!! you seem to have got the mother load of problems, its almost to the point that it would be simpler to have Redwood just replace your unit. Even with Redwood standing behindtheirproduct and doing everything they can it must just be overwhelming handeling all this. All I can say is just don't give up and keep pushing

Dan

[DonMac]

Mypit bull bit my hand off but I still love it. Must be a blue thing. I wouldn't understand.

[5th_Time]

Huh?...

[TravelinAnderson]

Huh? x2

[Amishco]

Lilly, I printed off your list and go Friday to do my walk through on our unit, I will be looking for items listed on your "issues list". I'm sorry you've had so many issues and can only hope that our unit came off the line with a better quality control. I also hope that RW stands behind their product and that they come through for you in the end. I have always said that if you tell just 10 people about an issue, it won't take long until ahundred people know about it. Companies that can back up a sale with good communcation, and after sale service will go a long way, those that don't will fail.

[5th_Time]

Chris,

Ihope that you have a good experience with your new Redwood. But even if there are problems, you won't find a company that will assume full responsibility and then bend over backwards to make sure the issue is resolved under warranty faster than Redwood. If your unit is disabled, people like Brian are authorized to come to your rescue first - and worry about the expense to Redwood second. If you want to make the trip or find yourself in the area, Redwood welcomes you to have their experts resolveyour issues at the factory. In an emergency, Redwood authorizes you to go to any Redwood or Crossroads dealer - and even competitors service departments just to get you back on the road. Plus, every person I have dealt with there has been pleasant - even under unpleasant circumstances - which is more than you can say for some people here making nasty comments.



One thing that Lilly fails to mention is that Redwood picked up his unit, worked down his list of issues at their factory and then redelivered his unit back to him at no charge - even though he lives thousands of miles from the factory. How many companies would do that?



I'm exhausted from reading dozens and dozens of postings blaming Redwood forLippert's Level-Up system. It's laughable how much time we spend attempting to figure out how to help Lippert fix the issue.Lippert is a multi-million dollar company. Do you think it's engineers can't figure out this simple issue without our help? There are complaints about this sytem all overevery manufacturer's forum that uses the system - and it's been going on for years. If Lippert thought it wasn't going to costmillion$ to resolve this issue on thousands and thousands of each manufacturer's units,it would have been fixed by now. It's yet another example of certain owners trashing Redwood after it's suppliers deliver inferior ordefective components. How about that RCAblue-ray player??



Anyway, Redwood needs to do a better job with QC, but lets stop savagingthemfor inconsequencialthings like "my closet gets hot" after you order black paint on the front cap orpublishing lists of picayuneissues that Redwood will fix under warranty if you just present that samelist to the dealer. If it takes weeks for you to get your unitrepaired at the dealer, that's not Redwood's fault.Redwood ships the parts the same day andmost times, the parts are actually at the dealer before you get there. Make sure they are before you drop it off. Most every long delay iscaused by dealersprocrastinating or pre-empting their warranty workwith sold units being delivered. When I had my unit serviced back at Redwood during the rally, they worked down a list of about 6 or 8 issues in about 2.5 hours. If your unit is at a dealer for two or three weeks while they blame Redwood for the delay - shame on you...



In this topic, we're just publishing lists forRedwood's competitors to cite against them in the sales process. Where does that get any of us? Edited by: 5th_Time

[Amishco]

I totally agree with you 5th time.

[Dave&Ginny]

Originally Posted by 5th_Time

Chris,

Ihope that you have a good experience with your new Redwood. But even if there are problems, you won't find a company that will assume full responsibility and then bend over backwards to make sure the issue is resolved under warranty faster than Redwood. If your unit is disabled, people like Brian are authorized to come to your rescue first - and worry about the expense to Redwood second. If you want to make the trip or find yourself in the area, Redwood welcomes you to have their experts resolveyour issues at the factory. In an emergency, Redwood authorizes you to go to any Redwood or Crossroads dealer - and even competitors service departments just to get you back on the road. Plus, every person I have dealt with there has been pleasant - even under unpleasant circumstances - which is more than you can say for some people here making nasty comments.



One thing that Lilly fails to mention is that Redwood picked up his unit, worked down his list of issues at their factory and then redelivered his unit back to him at no charge - even though he lives thousands of miles from the factory. How many companies would do that?



I'm exhausted from reading dozens and dozens of postings blaming Redwood forLippert's Level-Up system. It's laughable how much time we spend attempting to figure out how to help Lippert fix the issue.Lippert is a multi-million dollar company. Do you think it's engineers can't figure out this simple issue without our help? There are complaints about this sytem all overevery manufacturer's forum that uses the system - and it's been going on for years. If Lippert thought it wasn't going to costmillion$ to resolve this issue on thousands and thousands of each manufacturer's units,it would have been fixed by now. It's yet another example of certain owners trashing Redwood after it's suppliers deliver inferior ordefective components. How about that RCAblue-ray player??



Anyway, lets stop blaming Redwood for inconsequencialthings like "my closet gets hot" after you order black paint on the front cap and publishing lists of picayuneissues that Redwood will fix under warranty if you present that samelist to the dealer. If it takes weeks for you to get your Redwood repaired at the dealer, that's not Redwood's fault. Most times, the parts are actually at the dealer before you get there. Make sure they are before you drop it off. Dealers will always pre-empt their warranty workwith sold units being delivered -you need to manage your dealer "tighter".



In this topic, we're just publishing lists forRedwood's competitors to cite against them in the sales process. Where does that get any of us?

Well said Mike...THANK YOU

[Grandpa]

Nicely stated 5th_time!!! You put a smile on my face!

[Amishco]

BUT... this topic is labeled as "Are you happy with your dealer"! As for my dealer... Camping World of Churchville, NY was our dealer on this unit. We bought it at the Hershey ShowI would have to say that I have been very dissatisfied with them throughout the entire process of buying our BR. In order for me to find out anything I have had to call them and leave messages for them to get back to me and never get a call back. Ifinnally talked to the service manager Matthew Burk at the Churchville NY store last Mondayabout having my 50 amp surge gaurd installed and find out what they would charge. he said that my unit was in at the holding area near the Holiday inn in Grantville, PA and that they would be coming down next Wednesday (today) to start delivering the units thay had sold at the show and that the charge would be $100- $150 for the install.The straw that broke the camels back was this Monday, I am a business owner heading out of town for a few days and my schedule isbooked out for the next two weeks. I called Diane Pope (yes I dropped her name) she said that my unit was not in yet and should be arriving on Tuesday. I proceeded to tell her that on Thanksgiving day I drove up and saw my RW sitting along with 10 others in a parking lot. so she trying to cover her butt said she was unaware of it, but Matthew Burk was the one who told me they were there so she knew it too.She said I have been booked into a 1 pm sloton Friday to go over unit and sign paperwork,I told her I would be there at 11 AM and have it wrapped up by 5 pm as I have a flight to catch. she was a little taken aback by this. I then ask her why they would call people toset up appointments two days before they were starting delivery of the units, she or the entire staff at camping world is clueless.I still don't have a clue on the financing end of the deal and she said Monday that with my credit score the best financing would be providedfor me. (what I have no idea) I told her I would never buy another unit from CW and think that the service I have received thus far has been bad andif these were my employees they would not have a job. I can't wait to face her on Friday.

[KenM]

Brad,

I have requested a refund for the RCA unit, I am planning on replacing it with a Yamaha BRX-610.

I have already replaced the TV with an 47" LG 47LM6700 which is a smart 3D unit. I also failed to list the one leaking jack that the dealer still has not received. The RCA unit has still not been approved for replacement or refund. I told the dealer if they were going to send out the RCA to not bother.

[KenM]

Originally Posted by par

I couldn't agree with your last sentence even more. I am a potential customer but I must admit I am loosing that 'warm feeling' I had about Redwood. I am hoping to see a stand from Redwoodon some of these issues that have been noted since I joined in April. To note are the 'popping jacks' and 'warm closet'.

Sorry folks someone posted before me, the sentence I am referring to is "would love to hear what they have to say for themselves and whether they even read the forum and the issues owners are having."

The popping jacksis aproblem that will never go away until they place the jacks straight up and down. Because they have placed the jacks on an angle (to make the coach more stable).



When the hit the ground due to the angle they are a certain distance apart. As you lift the coach to level it the distance due to the angle needs to increase, however because ofthe weight the jack can't slide further apart. Just my 2 cents.

[Campers]

Mike you said it all. Thanks. As for my dealer, I guess we are just plain lucky to have such a fine company here in Canada called Camping in Style. I had windows installed in the living room chair slide on the FL. They did a fantastic job and it only took 5 hrs to install both of them. The coach was ready when they promised and was cleaned, you would not have known there was any one in there routing two big holes in the side. Redwood were spot on with the parts delivery and every thing came together great. We had a couple of other minor warrantee issues, which were solved quickly with no questions asked. This is the second coach purchases from them and it could be the last, being how well this thing is built. Wife and I are extremely happy with both the dealer and Redwood

[mhs4771]

Chris, if I were you I would cut and paste your comments into an e-mail to Marcus. Our S&B is inbetween the Churchville and Bath NY CWs and I wouldn't give you two cents for either. We've gone through the same thing with both, you call and they promise to call back and that call never comes. Send and e-mail to Marcus, might not really help, but may make you feel better, but he is trying to get both GoodSam and CW back on track of servicing RVers.

[5th_Time]

Thanks Bud, I suspect that the most satisfied owners are the ones who did a lot of research and became a "product expert" before they ordered their unit.I know I did - and basically used the dealer as a way to access the factory and get what I wanted. I've learned a lot about my RL before and after I purchased and hope to continue picking up knowledge by topics sharedon this forum.



This class of 5th Wheel is a complicated machine with a lotof "systems" integrated into a package wecan move around.Miniaturized systems like thefurnace, water heater, plumbing and electrical, all hidden behind walls and under the floor, will never be as reliable asa home - yet that seems to be what manypeople are measuring against. A better comparison would be against high-end units like New Horizon and DRV - who I'm sure also have their share of issues.



If you have read Trailer-Life recently, you can see that ourRedwoods look as good, have similar floorplans and features, with basically the same component manufacturers involved -but for an amazing price point. Like I've said in the past,you didn't pay $185,000 for your Redwood, it just looks like you did...



It sounds like you are knowledable about your FL and your dealer has picked up on that. Managing your image andno-nonsense expectations with thedealer has worked for me in the past. Unfortunately,owners that "take what they are given" are sometimes taken advantage of. Edited by: 5th_Time

[Amishco]

Sorry MHS4771, who is Marcus?

[mhs4771]

Marcus is the head of Camping World/Good Sam. If you happen to be a member of RV Net Forum there is a section right at the top for letters to him or you can find his e-mail address on the Good Sam web site. He wants to hear of problems with Camping World or Good Sam, because he can't address a problem if he's unaware of it. He's trying to get both CW and GS back to their original intent of serving the RV community

[Amishco]

Ok thanks for the info, I WILL be sending an email to him

[Radio_Flyer]

I was one person that sent him a lengthy email concerning all the issues we are having with CW after the purchase of our RW. Have not heard back from him in more than a week now. All you can do is give it a try. We are still out on a limb with our RW and had to cancel our fall trip and now a trip we planned for December. We do not have plates or registration after a couple months. Beware CW.