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05-27-2014, 09:58 PM
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#1
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Member
Join Date: Apr 2014
Posts: 34
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problems
I don't know were my post went under "pleased with dealer" went
maybe it got taken off so i'll post it again. We bought from Bretz RV in Billings MT. from dealer stock Sonny was the salesman. We got one hell of a deal worth writing home about. asked them to fix 2 roof vents, 1 missing window crank, 2 broken fender flares. that was 3-21-14 sat in a motel for 3 weeks couldn't wait any longer took delivery nothing was fixed finally got 2 fender flares in the mail.to date still no vents or handle crank.........take the money and run dealer.
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05-28-2014, 06:44 AM
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#2
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Senior Member
Join Date: Apr 2014
Posts: 383
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Quote:
Originally Posted by Duke & Coco
I don't know were my post went under "pleased with dealer" went
maybe it got taken off so i'll post it again. We bought from Bretz RV in Billings MT. from dealer stock Sonny was the salesman. We got one hell of a deal worth writing home about. asked them to fix 2 roof vents, 1 missing window crank, 2 broken fender flares. that was 3-21-14 sat in a motel for 3 weeks couldn't wait any longer took delivery nothing was fixed finally got 2 fender flares in the mail.to date still no vents or handle crank.........take the money and run dealer.
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Call Redwood Customer Service, I'm sure you will be taken care of. The other thread is for positive comments about dealers!
__________________
 Yale & Tammy
2014 F-350 4x4 crew cab, SRW, 6.7, 3.55's, 18K PullRite
2014 Redwood black and Gold 38RL, king slide in slide, 5.5 Onan
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05-28-2014, 03:02 PM
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#3
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Senior Member
Join Date: Feb 2013
Posts: 1,092
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Duke & Coco,
First of all, did you purchase this coach as new or used? If used, you'll pretty much have to deal with Bretz RV, if you purchased it new then I agree with Blue Dogs, call Redwood Customer Service (855) 226-7496, and explain your situation with them...be persistent and good luck!!
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SOB
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05-28-2014, 04:26 PM
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#4
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Member
Join Date: Apr 2014
Posts: 34
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We bought the unit new and have been on the phone with redwood about 5-6 times now
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05-28-2014, 04:28 PM
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#5
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Senior Member
Join Date: Jul 2013
Posts: 2,054
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Good luck to you Duke....
That type of thing can take the luster off the shine !
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
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05-28-2014, 05:17 PM
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#6
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Senior Member
Join Date: Feb 2013
Posts: 1,092
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Well you're on the right track...just keep the pressure on them. It's sad that so much effort is needed to get things resolved but those who persist get results!!
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SOB
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05-29-2014, 04:55 AM
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#7
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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they ain't necessarily fast -but I have never got a negative response from Redwood or the Dealer.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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05-29-2014, 05:03 AM
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#8
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Site Team
Join Date: Jan 2012
Posts: 5,407
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Quote:
Originally Posted by Duke & Coco
We bought the unit new and have been on the phone with redwood about 5-6 times now
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Keep calling until you feel like you've been heard. We have to remember they are servicing a lot of people. However they have to understand that you have a problem that has to be fixed. Good luck
__________________
SOB "The RV Wiseguy"
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06-14-2014, 08:51 PM
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#9
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Member
Join Date: Apr 2014
Posts: 34
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Finally got all my parts ,paint and a couple extras took 3 months (skip the dealer) Angie Cox Tech. service mgr. got'er done.
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06-14-2014, 09:20 PM
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#10
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Senior Member
Join Date: Feb 2013
Posts: 1,092
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Sweet!! Too bad it took so long, there really is no excuse why it should take so much diligence on a customers part to get stuff don, but the reality is that you have to do the work if you want results.
__________________
SOB
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