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04-10-2014, 02:13 AM
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#41
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Senior Member
Join Date: Feb 2013
Posts: 1,855
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That's gotta' feel good.
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2012 F350 KR CC DRW w/ some stuff
2013 36FL
Cindy and Tom, Toby and Kasey (our Berner and Newfie)
Oh...I forgot the five kids.
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04-10-2014, 04:54 AM
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#42
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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Good deal! I think....I would really miss my Redwood through June.
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Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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04-10-2014, 02:09 PM
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#43
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Site Team
Join Date: Apr 2012
Posts: 697
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Who is the GM of Redwood? Don't think I have heard who the new guy is since Tom left.
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2013 Redwood 34SK, 2017 F350 Dually
Grain Valley, Mo
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04-10-2014, 02:40 PM
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#44
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Senior Member
Join Date: Feb 2013
Posts: 1,444
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Quote:
Originally Posted by Blenhardt
Who is the GM of Redwood? Don't think I have heard who the new guy is since Tom left.
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His name is Jim Lazzarino and from the conversation I had with him, I would say that customer service is still a high priority with him and Redwood. Thank you Jim!
__________________
 Rick and Mindy
Retired
2013 Redwood 31SL, 2011 Ford F350 SRW, 6.7, Crew Cab with Firestone Bags, Titan Disc Brakes
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04-10-2014, 02:54 PM
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#45
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Senior Member
Join Date: Feb 2013
Posts: 1,444
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Now for an update. It's unfortunate that I had to go through the procedures I went through to get Redwood to take care of my warranty repair issues. Maybe something will be corrected from this. Hopefully, communications between the customer and Customer Service will get better. Having said this, I am happy to say that as of this morning, my coach will be taken in at the service center on May 27th. It will be picked up from me the week prior. The immediate response and concern by Jim Lazzarino, Redwood's General Manager, has once again convinced me that Redwood is a step above the rest when it comes to customer service. Thank you Jim! 
__________________
Rick and Mindy
Retired
2013 Redwood 31SL, 2011 Ford F350 SRW, 6.7, Crew Cab with Firestone Bags, Titan Disc Brakes
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04-10-2014, 03:47 PM
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#46
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Traveling
Join Date: Mar 2014
Posts: 910
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It is SO WONDERFUL to see this! there are always going to be issues with contractors in a company. It's all about how the company handles these issues that matters. Redwood looks like it has stepped up to the plate with this and it makes me very happy.it also would appear that Mr Lazzarino understands the power of word of mouth. Most people consult with other RV owners before they make a purchase like a Redwood. They also to troll through these forums as we have seen. I know we did. And I can honestly say that unfortunately the salesman at all the dealerships I have visited or were absolutely no influence in our decision to purchase. It was purely from our own research and what other redwood owners have said.
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04-10-2014, 03:50 PM
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#47
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Senior Member
Join Date: Jul 2013
Posts: 2,054
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Do you have a direct line to him.... I could use his number before I pursue other avenues....
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
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04-10-2014, 04:13 PM
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#48
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Senior Member
Join Date: Feb 2013
Posts: 1,444
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Quote:
Originally Posted by johnboytoo
Do you have a direct line to him.... I could use his number before I pursue other avenues....
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John, I would not want to give a direct number out without his permission, could start a landslide of calls on his phone. I contacted him by calling the number on the Redwood website. That number is 574-457-7800. I called and told the person I was trying to reach the General Manager and I was connected to him.
__________________
Rick and Mindy
Retired
2013 Redwood 31SL, 2011 Ford F350 SRW, 6.7, Crew Cab with Firestone Bags, Titan Disc Brakes
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04-10-2014, 04:20 PM
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#49
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Senior Member
Join Date: Feb 2013
Posts: 1,444
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Quote:
Originally Posted by TNTBaker
It is SO WONDERFUL to see this! there are always going to be issues with contractors in a company. It's all about how the company handles these issues that matters. Redwood looks like it has stepped up to the plate with this and it makes me very happy.it also would appear that Mr Lazzarino understands the power of word of mouth. Most people consult with other RV owners before they make a purchase like a Redwood. They also to troll through these forums as we have seen. I know we did. And I can honestly say that unfortunately the salesman at all the dealerships I have visited or were absolutely no influence in our decision to purchase. It was purely from our own research and what other redwood owners have said.
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Before I purchased my Redwood, I researched the different manufacturers out there and had narrowed it down to my top 3. I then called redwood because I had several questions since I kept seeing "Blackwood" and "Redwood" popping up together but I could not find info on a Blackwood. I talked directly to Tom Montegue (prior GM) and his enthusiasm and answers to my questions convinced me that I wanted a Redwood. I had to drive 150 miles to find one. After my conversation with Jim Lazzarino, I feel like he reinforced my first impression of Redwood.
__________________
Rick and Mindy
Retired
2013 Redwood 31SL, 2011 Ford F350 SRW, 6.7, Crew Cab with Firestone Bags, Titan Disc Brakes
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04-10-2014, 04:25 PM
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#50
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Senior Member
Join Date: Feb 2013
Posts: 276
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So maybe we can change this thread to "RW STEPPING UP TO THE PLATE"!!
__________________
Steve and Mickie
Arlington, WA
2015 Chev 3500 4x4 HD D/A
2013 36 RL
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04-10-2014, 04:32 PM
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#51
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Senior Member
Join Date: Feb 2013
Posts: 1,444
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Quote:
Originally Posted by subdoc4
So maybe we can change this thread to "RW STEPPING UP TO THE PLATE"!!
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two days ago I would not agree with you and I DID have to jump through many many hoops to get to the point where I am now but as of this point I am happy to say "REDWOOD IS STEPPING UP TO THE PLATE"! without documenting every phone conversation and e-mail, and questioning the chain of command and what type of dispute resolution Redwood participates in, I would still be at square 1.
__________________
Rick and Mindy
Retired
2013 Redwood 31SL, 2011 Ford F350 SRW, 6.7, Crew Cab with Firestone Bags, Titan Disc Brakes
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04-10-2014, 04:49 PM
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#52
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Senior Member
Join Date: Feb 2013
Posts: 276
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Quote:
Originally Posted by Rick and Mindy
two days ago I would not agree with you and I DID have to jump through many many hoops to get to the point where I am now but as of this point I am happy to say "REDWOOD IS STEPPING UP TO THE PLATE"! without documenting every phone conversation and e-mail, and questioning the chain of command and what type of dispute resolution Redwood participates in, I would still be at square 1.
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I am very happy for you. Sounds like a few "new" gray hairs, but turned out OK. Good for you not giving up. A good example for the rest of us! 
__________________
Steve and Mickie
Arlington, WA
2015 Chev 3500 4x4 HD D/A
2013 36 RL
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