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05-28-2015, 11:14 PM
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#1
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Senior Member
Join Date: May 2015
Posts: 174
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Hello from Redwood!
Hi Redwood Family!
Our names are Taylor and Christian from Redwood RV, and we are so excited to join your forum!
It is a treasure trove of useful information, vital questions and (most importantly) stories about your journeys as RVers. Please know that we may not have the answers to all (or hey, ANY) technical questions, but we are here because we want to know more about you! Not as customers, but as campers, journeyers, and adventurers. We are looking forward to this opportunity to get to know our Redwood family better than ever before.
Please contact us if you have any questions
Journey On!
Christian and Taylor
Recreational Lifestyle Specialists
cmuffoletto@crossroadsrv.com
ttroup@crossroadsrv.com
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05-29-2015, 02:36 AM
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#2
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Senior Member
Join Date: Feb 2012
Posts: 429
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Welcome. This an awesome group with all sorts of stories and experiences - good and bad.
__________________
Happy campers - Kerry and Jere. 2010 Dodge 3500HD DRW with 5K ultimate airlift airbags and 2012 Redwood 36RE.
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05-29-2015, 03:13 AM
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#3
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Senior Member
Join Date: Nov 2014
Posts: 2,032
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Welcome Girls
You will learn a lot from the wealth of knowledge on the redwood forums. Hopefully you will be able to compile some of the info on the forums to take back to Redwood to make it an even better product..
__________________
2015 36RL pushing a 2015 Denali
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05-29-2015, 03:51 AM
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#4
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Senior Member
Join Date: Jan 2014
Posts: 1,674
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Welcome, the Redwood family is a great group.
We are working fulltimers in our Redwood and travel year round staying 2 to 3 weeks at each stop.
Most of our travels are in the Southeast but we do get up to the Northeast and the West Coast from time to time.
Our coach fits our lifestyle great and is serving us well, we sure hope our Redwood serves us well for many years to come.
Also we are Redwood royalty as our Redwood 38FL is on the Redwood Website Home Page.
__________________
Robert & Sheryl
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114's, RV Armor Roof
2018 RAM 3500 DRW, Curt Q24 Hitch
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05-29-2015, 04:26 AM
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#5
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Senior Member
Join Date: Jan 2014
Posts: 1,674
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Quote:
Originally Posted by ChristianM
Hi Redwood Family!
Our names are Taylor and Christian from Redwood RV, and we are so excited to join your forum!
It is a treasure trove of useful information, vital questions and (most importantly) stories about your journeys as RVers. Please know that we may not have the answers to all (or hey, ANY) technical questions, but we are here because we want to know more about you! Not as customers, but as campers, journeyers, and adventurers. We are looking forward to this opportunity to get to know our Redwood family better than ever before.
Please contact us if you have any questions
Journey On!
Christian and Taylor
Recreational Lifestyle Specialists
cmuffoletto@crossroadsrv.com
ttroup@crossroadsrv.com |
So, what exactly do the two of you do at Redwood, inquiring minds want to know ?
__________________
Robert & Sheryl
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114's, RV Armor Roof
2018 RAM 3500 DRW, Curt Q24 Hitch
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05-29-2015, 02:23 PM
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#6
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Senior Member
Join Date: May 2015
Posts: 174
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We are part of a new branch of marketing, specifically customer outreach. It is our job to build relationships with you guys!! Why? Because Redwood wants you to be more than a name and number in our files...we want to be part of the culture and the world that you guys are in. So you will see us not only on these forums but on Facebook, Instagram, Twitter and our new Club Crossroads Blog ( clubcrossroads | Your family. Your dreams. Your adventures.). We're looking forward to getting to know you guys...
AND seeing you at the Rally this year!! Whoo hoo!
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05-29-2015, 08:57 PM
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#7
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Site Team
Join Date: Nov 2011
Posts: 1,342
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Quote:
Originally Posted by ChristianM
Hi Redwood Family!
Our names are Taylor and Christian from Redwood RV, and we are so excited to join your forum!
It is a treasure trove of useful information, vital questions and (most importantly) stories about your journeys as RVers. Please know that we may not have the answers to all (or hey, ANY) technical questions, but we are here because we want to know more about you! Not as customers, but as campers, journeyers, and adventurers. We are looking forward to this opportunity to get to know our Redwood family better than ever before.
Please contact us if you have any questions
Journey On!
Christian and Taylor
Recreational Lifestyle Specialists
cmuffoletto@crossroadsrv.com
ttroup@crossroadsrv.com |
Welcome to the forum. This is a great place to get an education about the Redwood owners, campers, journeyers, adventurers and about Redwood in general. Spend some time reading through the many threads here and keep an open mind. This is a good group of people helping each other.
__________________
Guy & Phyllis
2012 RW36RL,DualA/C,KodiakDiskBrakes,TrailAir Tri-Glide,GY_G614's,Roadmaster Comfort Ride Slipper Spring Suspension
2011Dodge3500Laramie,CrewCab,4x4,SRW,Michelins, LongBed,6.7LCTD,3.73,PullRiteSuper5th20.5KHitch, BlueOxBedsaver
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05-29-2015, 10:55 PM
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#8
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Member
Join Date: May 2013
Posts: 84
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Hi gals. Glad to see redwood looking after us. Hope you will be at the rally this year so all of can get to meet you.
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Mark
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05-29-2015, 11:30 PM
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#9
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Junior Member
Join Date: Aug 2012
Posts: 26
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We have a 36RL Redwood VIN # 4VOFC3629DR002400. The front end cap is fading out. Is there someone we can talk to about this. The RV is a 2013 and we took delivery on May 25, 2012.
Thank you
Russ Hodges
__________________
Russ & Linda
2013 36RL
2014 Dodge 3500 Cummins
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05-29-2015, 11:40 PM
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#10
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Junior Member
Join Date: Aug 2012
Posts: 26
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Quote:
Originally Posted by ChristianM
Hi Redwood Family!
Our names are Taylor and Christian from Redwood RV, and we are so excited to join your forum!
It is a treasure trove of useful information, vital questions and (most importantly) stories about your journeys as RVers. Please know that we may not have the answers to all (or hey, ANY) technical questions, but we are here because we want to know more about you! Not as customers, but as campers, journeyers, and adventurers. We are looking forward to this opportunity to get to know our Redwood family better than ever before.
Please contact us if you have any questions
Journey On!
Christian and Taylor
Recreational Lifestyle Specialists
cmuffoletto@crossroadsrv.com
ttroup@crossroadsrv.com |
We have a 36RL Redwood VIN # 4VOFC3629DR002400. The front end cap is fading out. Is there someone we can talk to about this. The RV is a 2013 and we took delivery on May 25, 2012.
Thank you
Russ Hodges __________________
__________________
Russ & Linda
2013 36RL
2014 Dodge 3500 Cummins
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05-30-2015, 04:35 AM
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#11
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Senior Member
Join Date: Feb 2015
Posts: 307
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Quote:
Originally Posted by Russ & Linda
We have a 36RL Redwood VIN # 4VOFC3629DR002400. The front end cap is fading out. Is there someone we can talk to about this. The RV is a 2013 and we took delivery on May 25, 2012.
Thank you
Russ Hodges __________________
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Do I hear Crickets now ??????
__________________
Mike & Gayle
Our 3 fur children "Ting-Tang"&"Saylor"(Shih Tsu's) &"Kai" (Finnish Spitz)
2007 Silverado Classic 3500 LT C.C. Longbed Dually,
Duramax, Allison Tranny, 62 Gal. Titan Tank
2016 39MB 5.5 Onan, Residential Package, Goodyear G114's, Mor/ryde heavy duty Shackle/bushing upgrade.
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05-30-2015, 05:12 AM
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#12
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Member
Join Date: May 2014
Posts: 33
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Crickets..?
No crickets...Christian and Taylor are not in any way part of our warranty dept. and so they won't be able to answer questions of a technical nature. Redwood customer service is always willing to help with any technical questions you may have that your dealer cannot answer. Please email warranty@crossroadsRV.com for assistance.
Thank you for your understanding.
Jeff Muffoletto
Redwood RV
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05-30-2015, 05:24 AM
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#13
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Senior Member
Join Date: Jan 2014
Posts: 1,674
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Hopefully we will get to have discussions at the Redwood Rally this summer about the disconnect between Customers, Dealers and Redwood Customer Service.
I have had a positive outcome from my dealings with Redwood customer service but have had to fight every step along the way for everything.
Our dealing with our Dealer has not been the best either, have to return a second time to get things fixed right and no real support effort from them.
__________________
Robert & Sheryl
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114's, RV Armor Roof
2018 RAM 3500 DRW, Curt Q24 Hitch
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05-30-2015, 02:02 PM
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#14
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Senior Member
Join Date: Feb 2013
Posts: 1,092
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Rob,
There will be a session on Friday afternoon with Jim Lazzarino and others from Redwood/Crossroads for open discussions, this will be a good opportunity to express your concerns.
__________________
SOB
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05-30-2015, 03:36 PM
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#15
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Member
Join Date: Jan 2015
Posts: 60
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Welcome, Christian and Taylor. I sense that your job may be to popularize the brand across social media, but the most important form of social media is word of mouth. You will see an enormous amount of quality concerns and solutions here that would seem to be a gold mine of customer feedback for you to take up the chain of command. Where and how we camp seems to get lost under "How do I fix this?" It's refreshing to have representatives from the company here "listening".  Enjoy!
__________________
Kent & Mindy
Isabelle & Elliebelle Miniature Schnauzers
2017 Dodge Ram 3500 DRW
2015 RW 38RL
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05-30-2015, 07:27 PM
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#16
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Senior Member
Join Date: Sep 2012
Posts: 3,353
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Welcome ladies!! We have been fulltimers for 7 years now, 2 1/2 in our '13 RW, & have been coast to coast border to border & plan to keep going as long as we are able. So far our RW has been great, only minor issues & hope that continues. This forum is/has a wealth in information & some of best folks to help with any problem you could have.
__________________
Danny & Linda
Full-timed 10+ years
Former '13 FB owner
Traded '13 GMC Denali DRW D/A
Currently rv & truckless
Replacement undetermined
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06-01-2015, 02:30 PM
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#17
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Senior Member
Join Date: May 2015
Posts: 174
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Quote:
Originally Posted by rob_fla
Hopefully we will get to have discussions at the Redwood Rally this summer about the disconnect between Customers, Dealers and Redwood Customer Service.
I have had a positive outcome from my dealings with Redwood customer service but have had to fight every step along the way for everything.
Our dealing with our Dealer has not been the best either, have to return a second time to get things fixed right and no real support effort from them.
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We are ABSOLUTELY expecting to have discussions about the topics you mentioned. Also, you'll be glad to hear that part of what Taylor and I will be doing is monitoring and revamping the ways to bridge that disconnect! We are excited to meet with you at the Rally!
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06-01-2015, 02:41 PM
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#18
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Senior Member
Join Date: May 2015
Posts: 174
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Quote:
Originally Posted by Russ & Linda
We have a 36RL Redwood VIN # 4VOFC3629DR002400. The front end cap is fading out. Is there someone we can talk to about this. The RV is a 2013 and we took delivery on May 25, 2012.
Thank you
Russ Hodges __________________
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Hi Russ and Linda!
I just private messaged you guys to get some more information about what we can do to help.
Thanks!
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06-01-2015, 04:07 PM
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#19
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Senior Member
Join Date: Feb 2015
Posts: 767
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Couple things I would like to see fixed it lack of follow thru by customer service at RW. We have called a few time with minor issues that need resolved. We are told someone would get back to us but we hear nothing. We have to call back our selves after waiting two weeks to get a resolution.
Also the no warranty parts to the customer practice. I cant see taking the RW to a dealer for a small so it yourself repair. We live in this RV and the dealer is not accommodating if we have to take for repairs.
__________________
2020 Newmar Baystar
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06-01-2015, 04:53 PM
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#20
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Senior Member
Join Date: Jan 2014
Posts: 156
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Welcome ladies, Carol and I live full time in our 2015 38Gk out in the Colorado mountains south of Colorado Springs, Co. If your ever in the area please look us up and stop by for a visit. Jim
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