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05-10-2014, 01:06 AM
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#21
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Senior Member
Join Date: Feb 2012
Posts: 429
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Count us in. Just let us know what dues are and when you plan to get this off the table and in books.
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Happy campers - Kerry and Jere. 2010 Dodge 3500HD DRW with 5K ultimate airlift airbags and 2012 Redwood 36RE.
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05-13-2014, 04:28 AM
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#22
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Senior Member
Join Date: Dec 2013
Posts: 153
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Would love to be a part and offer any help needed! I feel the rally would be a great place to get some teeth into it!
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05-13-2014, 04:43 AM
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#23
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Senior Member
Join Date: Jan 2014
Posts: 273
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In
Two more in!
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05-13-2014, 06:22 PM
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#24
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Senior Member
Join Date: Feb 2014
Posts: 335
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I'd be in for a Redwood Owners Club if we think it would benefit the community even if it costs a little $$ to get it going.
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Redwood 2015 38FL,
Ford 2015 F350
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05-14-2014, 02:29 AM
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#25
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Senior Member
Join Date: Jan 2014
Posts: 156
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Carol and I would join up. Thanks
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05-14-2014, 02:47 PM
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#26
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Senior Member
Join Date: Apr 2014
Posts: 240
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This could be worthwhile ... Let us all know when you're ready to fly.
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Alan & Angele
2014 RW 38GK, Curt Q24 Hitch.
2014 Ram 3500 crew cab dually. Knapheide low-profile Westerner utility body.
Full-timing starting in August, 2014
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05-16-2014, 05:25 AM
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#27
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Senior Member
Join Date: Oct 2012
Posts: 185
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Count us in!
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2013 36 RW RL all options.2011 F 350 King Ranch DRW
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06-01-2014, 07:07 PM
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#28
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Senior Member
Join Date: Dec 2012
Posts: 399
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Still very interested.
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Elliott & Vicky, and Sadie the GSD copilot
2014 36RE, Onan, Titan disc brakes, 17.5 inch Sailun H tires, lots of other options
2013 RAM 3500 CC, LB, DRW, Cummins, AISIN, 4x4
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06-02-2014, 05:06 AM
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#29
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Senior Member
Join Date: Feb 2013
Posts: 1,092
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I believe we have a significant interest, we should plan to have a discussion at the rally on the topic to see where it goes.
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SOB
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06-04-2014, 01:34 PM
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#30
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Junior Member
Join Date: Mar 2014
Posts: 27
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Full timers need to beware of letting a 2+5 warranty lull you into false security. Ou dealer (Explore USA) can not even look at warranty issues before 6 weeks out and then the warranty authorizations from Redwood and other manufacturers can take another 1-3 weeks. How would you feel about being told you will have to be out of your new home for a bad slide motor for 6-9 weeks......
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06-04-2014, 05:51 PM
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#31
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Senior Member
Join Date: Feb 2014
Posts: 335
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I think I'd be looking for a new dealer to be doing the fix and would be on the phone with RW myself pushing through the authorization. 9 weeks for a fix like that is unacceptable!
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Redwood 2015 38FL,
Ford 2015 F350
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06-04-2014, 05:57 PM
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#32
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Senior Member
Join Date: Aug 2012
Posts: 619
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The time frame has nothing to do with the 2+5. It would most likely be the same if you had just a 1 yr. warranty.
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Roger & Cheryl Full Time since 2002, RVing since 1975 2008 Chevy 3500 Crew Cab Dually, 2012 RW 36RL
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06-04-2014, 06:00 PM
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#33
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Senior Member
Join Date: Dec 2012
Posts: 1,257
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I can guarantee you I would be getting a new dealer, as that isn't my experience with getting Redwood to approve warranty work.
Our dealer's service department has a specific person assigned to warranty approvals. Our last 2 warranty issues have been approved if not the same day, definitely the following day.
The last one was replacing the awning lights and the previous one was fixing the brakes as they were contaminated by grease.
We are happy with both our dealer and RW.
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Andy & Judi, Canine Companions Duke & Kona
2012 F350 Lariat CC SRW Airlift 5000 |2013 RW 36FL Winegard Trav'ler
Travel Blog: www.andyandjudi.com
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06-04-2014, 06:46 PM
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#34
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Site Team
Join Date: Jan 2012
Posts: 5,407
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Most of the bad stories I hear are caused by the dealerships or lack of communication. Many times I don't believe the dealers are doing their job.
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SOB "The RV Wiseguy"
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06-04-2014, 07:37 PM
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#35
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Site Team
Join Date: Nov 2011
Posts: 1,342
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Quote:
Originally Posted by Dave&Ginny
Most of the bad stories I hear are caused by the dealerships or lack of communication. Many times I don't believe the dealers are doing their job.
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Dave, I agree completely. Unfortunately, I think too often that dealers are more interested in the "actual sale" rather than the "after sale" which includes great customer service, proper training of customer service departments and proper training of actual service departments. But then, we as customers also like the lower cost of the actual sale.
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Guy & Phyllis
2012 RW36RL,DualA/C,KodiakDiskBrakes,TrailAir Tri-Glide,GY_G614's,Roadmaster Comfort Ride Slipper Spring Suspension
2011Dodge3500Laramie,CrewCab,4x4,SRW,Michelins, LongBed,6.7LCTD,3.73,PullRiteSuper5th20.5KHitch, BlueOxBedsaver
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06-04-2014, 10:24 PM
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#36
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Junior Member
Join Date: Mar 2014
Posts: 27
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The happy ending to my sad tale is that I was referred to a local indecent repair company (Rv service company) in dfw that fixed my rig in 48 hours and I am back on the road. If your Redwood needs service in the dfw area, I recommend calling John Williams at RV services. They are an authorized warranty repair center.
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06-04-2014, 10:26 PM
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#37
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Junior Member
Join Date: Mar 2014
Posts: 27
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Sorry, that is independent repair company....darn spell check!
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06-05-2014, 06:51 PM
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#38
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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Quote:
Originally Posted by rcflame
The time frame has nothing to do with the 2+5. It would most likely be the same if you had just a 1 yr. warranty.
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X2, it ain't just Redwood. Our friends brand spanking new Alpine bought from the same Dealer as where we get our Redwood service. His maiden voyage the belly pan fell down full of water. He was told the earliest they could get it in was late July!!!!
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Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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06-05-2014, 07:04 PM
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#39
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Senior Member
Join Date: Jun 2013
Posts: 918
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I don't think the dealer has to be certified by Redwood to work on these. If they aren't a Redwood dealer then Redwood can likely get you preapproval to take it there for warranty work.
I've done this in the past due to dealer short comings... Typically a service only facility that's willing to do warranty work will provide better and more complete service in my experience.
__________________
2014 Redwood 38BR, Fulltiming
2013 Ford F-350 CCSB 6.7L 4x4 SRW, B&W Companion Hitch, Air Bags
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06-05-2014, 08:37 PM
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#40
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Senior Member
Join Date: Jul 2013
Posts: 2,054
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Quote:
Originally Posted by Easy201438rl
The happy ending to my sad tale is that I was referred to a local indecent repair company (Rv service company) in dfw that fixed my rig in 48 hours and I am back on the road. If your Redwood needs service in the dfw area, I recommend calling John Williams at RV services. They are an authorized warranty repair center.
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Ah, there you are Easy !
I knew I had seen a reference to a tech in DFW -
I sent you a PM, can u respond with his contact info ?
My dealer says 6 weeks or more for warranty work !
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
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