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10-01-2012, 03:07 PM
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#1
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Member
Join Date: Aug 2012
Posts: 53
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Anyone know anything about a change with Redwood's 2+5 warranty? I saw something on the RV.net forum suggesting a change.
Thanks
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10-01-2012, 08:28 PM
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#2
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Senior Member
Join Date: Jan 2012
Posts: 2,811
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I saw it, but what I saw only said Crossroads, nothing about Redwood that I saw.
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Michelle & Ann
2018 Chevy 3500HD Crew Cab High Country DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" Sailuns w/Disc, MORryde IS & Pin, Comfort Ride Hitch, 5.5 Onan, Res Fridge & Induction Cook Top
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10-01-2012, 08:33 PM
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#3
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Senior Member
Join Date: Aug 2012
Posts: 185
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We're in Georgia, on our way from Vermont to Lazydays in FLorida to pick up our 2013 36rl on Wednesday. Up until now, we've heard nothing about the "new warranty". I just checked the Redwood site and the brochure posted there still advertizes the 2 + 5 warranty. If we get there and there is nomore 2 + 5 warranty, we are going to be VERY UPSET!!!! This was a major factor in our decision to buy a redwood!!!
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Marty & Suzanne
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10-01-2012, 08:45 PM
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#4
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Senior Member
Join Date: Jan 2012
Posts: 2,811
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I just checked the Crossroads site, and sure enough they are now listing only a 1 year warranty, but agree there is nothing new on the RW site.
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Michelle & Ann
2018 Chevy 3500HD Crew Cab High Country DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" Sailuns w/Disc, MORryde IS & Pin, Comfort Ride Hitch, 5.5 Onan, Res Fridge & Induction Cook Top
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10-01-2012, 11:03 PM
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#5
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Junior Member
Join Date: Sep 2012
Posts: 27
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I also will be backing out of my deal if that would be the case.That also was a big factor in our purchase.We have a Fleetwood 37 ft that's going and with it I had a lot of problems after the initial one year warranty.That has led led us to purchase the RW 40KB.I would think that they won't back out on this warranty as crossroads product is in a different class.hopefully all things will stay status quo for a long time to come.It's really one of the only things at this points that makes them stand above the rest in this class.Good luck with your delivery and safe travels.
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10-02-2012, 10:29 AM
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#6
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Senior Member
Join Date: Sep 2012
Posts: 448
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We just picked ours up and it still comes with the 2+5. The documents stated it is, and there is a sticker next to the entry way with it on there as well.
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Skip & Patty
2013 Redwood 36RL
2015 Ram 3500 Laramie CC DRW 4x4 (Bertha)
USN Retired
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10-02-2012, 06:11 PM
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#7
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Member
Join Date: Jul 2012
Posts: 70
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Not happening. The warranty will remain the same.
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2013 Redwood 36Rl Loaded with laundry dishwasher gennie 2 awnings etc. 2012 F-350 single axle diesel.
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10-03-2012, 12:15 AM
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#8
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Senior Member
Join Date: Jan 2012
Posts: 464
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The warranty is only as good as the paper it is written on... I have a sales brochure with 2+5... my sales contract says nothing. We have to hope Redwood honors what they sell.
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2016 F-350 Crew Cab 4x4 Dually Diesel, 2013 38BR Office config with all options and upgrades but Ceiling Fan and Ice Maker.
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10-03-2012, 06:39 PM
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#9
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Member
Join Date: Aug 2012
Posts: 53
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Just heard from the factory rep I've been working with who says the 2+5 Redwood warranty has not changed. He did mention other Crossroads divisions have made some changes to their warranty.
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10-03-2012, 09:48 PM
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#10
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Site Team
Join Date: Jan 2012
Posts: 5,407
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This is all B.S. The warranty is 2+5 and the 2 years covers everything with in the coach. These rumors are usually started by the competition.
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SOB "The RV Wiseguy"
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10-04-2012, 02:04 PM
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#11
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Senior Member
Join Date: Mar 2012
Posts: 427
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Hi All
Just heard from Andy and here is his response to the Warranty question
Bud--the 2/5 hasn’t changed a bit. Great news, though, in addition
to the 2/5, we’re participating in Crossroads’ “12-point Promise”, see the
attached sheet.
This is easily, easily, the most forward-thinking program
for service/warranty/care that the RV industry has ever seen.
Hope this clarifies, have a nice day,
Andy Wesdorp
All said and done
Cheers
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Bud & Lois
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10-04-2012, 06:32 PM
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#12
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Senior Member
Join Date: Apr 2012
Posts: 204
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Is there any possibility of seeing theattached sheet?
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10-04-2012, 06:42 PM
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#13
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Member
Join Date: Aug 2012
Posts: 53
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Here's a link to to what I believe is being referred to.
http://www.crossroadsrv.com/about/warranty.asp
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10-13-2012, 07:03 PM
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#14
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Junior Member
Join Date: Oct 2012
Posts: 7
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10-13-2012, 08:26 PM
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#15
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Site Team
Join Date: Jan 2012
Posts: 5,407
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Butch&ann must be mimes  Welcome to the group
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SOB "The RV Wiseguy"
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10-13-2012, 10:11 PM
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#16
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Senior Member
Join Date: Dec 2011
Posts: 539
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You should catch their "trapped in an invisible Redwood" routine... mind blowing.
btw Welcome Butch&Ann
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