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08-23-2014, 09:44 PM
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#21
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Senior Member
Join Date: Feb 2013
Posts: 1,444
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Quote:
Originally Posted by DLRAKOWITZ
Yeah for us they want everything taken out it before the courier picks ours up
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I was told by the Customer Service Mgr that I should take out any thing of value but I wasn't required to. When the courier picked it up, they didn't even want the key. They said the Service Center would have a master to open it up. Well, guess what, the Service center didn't have a key and I had to overnite the key to them. We didn't worry about most of the items in the rig, dishes, silverware, games, pots and pans etc. If someone up there took them than they needed them more than us. Nothing was taken. We did take pictures of the outside just in case it showed up at the Service Center with damage. I took the pictures while the courier had it hitched up and was ready to go. I was sure to get pics of his truck hooked up to it. 
__________________
 Rick and Mindy
Retired
2013 Redwood 31SL, 2011 Ford F350 SRW, 6.7, Crew Cab with Firestone Bags, Titan Disc Brakes
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08-23-2014, 09:55 PM
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#22
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Senior Member
Join Date: Jun 2014
Posts: 392
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I was going to take pictures of the trailer before as well but I was told I had to take it to a explore USA and the courier would come and get it from there. I wasn't going to wait around for him because who knows how long that would be
__________________
David and Beth with our sidekick red heeler Queso the "big cheese". 2016 38GK with double unagaurd awnings with led lights and trailair air tri-glide pin box 8K axles with Linc System. 2012 Ram 3500 4x4 crew cab Laramie LWB Edge Juice with attitude with B&W 20k companion hitch.
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08-24-2014, 12:21 AM
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#23
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Senior Member
Join Date: Sep 2012
Posts: 3,353
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If Explorer is the one that botched all the repairs to begin with, how can you even trust them to ship your coach & not someone else's without someone holding their hand & a map.
__________________
Danny & Linda
Full-timed 10+ years
Former '13 FB owner
Traded '13 GMC Denali DRW D/A
Currently rv & truckless
Replacement undetermined
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08-24-2014, 12:27 AM
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#24
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Senior Member
Join Date: Jun 2014
Posts: 392
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They told me that they needed a dealership closest to me that was crossroads redwood certified for me to take it to because of insurance reasons they couldn't pick it up from me direct at my location
__________________
David and Beth with our sidekick red heeler Queso the "big cheese". 2016 38GK with double unagaurd awnings with led lights and trailair air tri-glide pin box 8K axles with Linc System. 2012 Ram 3500 4x4 crew cab Laramie LWB Edge Juice with attitude with B&W 20k companion hitch.
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08-24-2014, 12:29 AM
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#25
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Senior Member
Join Date: Jun 2014
Posts: 392
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A lot of this was botched from explore USA but a lot of it also originated straight from the factory that explore themselves also overlooked
__________________
David and Beth with our sidekick red heeler Queso the "big cheese". 2016 38GK with double unagaurd awnings with led lights and trailair air tri-glide pin box 8K axles with Linc System. 2012 Ram 3500 4x4 crew cab Laramie LWB Edge Juice with attitude with B&W 20k companion hitch.
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08-24-2014, 12:32 AM
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#26
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Site Team
Join Date: Dec 2012
Posts: 1,986
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When you send it, do not lock the deadbolt. The factory has universal keys that will unlock the main lock but the deadbolt is unique.
__________________
 Vaughan & Tracy 2013 RW 36RL, 2013 F350 DRW CC, 2016 Focus. MorRyde IS, MorRyde pinbox, disc brakes, Comfort Ride Hitch. "Life is to be embraced, Grab it with both arms ! "
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08-24-2014, 12:35 AM
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#27
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Senior Member
Join Date: Jun 2014
Posts: 392
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Another thing that I asked RW as wel is how can we go through with this as a brand new trailer from explore USA and they can't find or fix brand new issues but 6 months from now here comes annual inspection and you want me to trust them to take more money from me to say it looks good to them because they sure as heck can't fix something if there to lazy to find it first. I asked if I can use anybody else but explore USA because I simply won't go back to the idiots I bought it from. And they were to get back to me with a list of places I can use with in a 100 miles of me that is not explore USA Sad thing is I think that's the only place in texas for RW
__________________
David and Beth with our sidekick red heeler Queso the "big cheese". 2016 38GK with double unagaurd awnings with led lights and trailair air tri-glide pin box 8K axles with Linc System. 2012 Ram 3500 4x4 crew cab Laramie LWB Edge Juice with attitude with B&W 20k companion hitch.
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08-24-2014, 12:40 AM
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#28
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Senior Member
Join Date: Jun 2014
Posts: 392
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Ok here is the weird thing with that on the deadbolt issue. On our main entry door. Exploder USA has botched it up so much of you don't deadbolt it the door pops open on its own even traveling down the road So that one has to be locked. We can only go through the bonus room entry door and that one even has issues as well but it at least stays closed So in zip tiying a set of keys in the under compartment section with a email showing it to redwood since they have keys to get into those areas
__________________
David and Beth with our sidekick red heeler Queso the "big cheese". 2016 38GK with double unagaurd awnings with led lights and trailair air tri-glide pin box 8K axles with Linc System. 2012 Ram 3500 4x4 crew cab Laramie LWB Edge Juice with attitude with B&W 20k companion hitch.
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08-24-2014, 01:10 AM
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#29
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Senior Member
Join Date: Feb 2013
Posts: 1,444
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Quote:
Originally Posted by DLRAKOWITZ
Another thing that I asked RW as wel is how can we go through with this as a brand new trailer from explore USA and they can't find or fix brand new issues but 6 months from now here comes annual inspection and you want me to trust them to take more money from me to say it looks good to them because they sure as heck can't fix something if there to lazy to find it first. I asked if I can use anybody else but explore USA because I simply won't go back to the idiots I bought it from. And they were to get back to me with a list of places I can use with in a 100 miles of me that is not explore USA Sad thing is I think that's the only place in texas for RW
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I would love to see your list when you get it. I won't take mine back to Exploreusa or another Crossroads dealer recommended to me by Redwood. Both are 100 to 150 miles from where I am at in Northwest Louisiana. I need to find a dealer for my 2 year inspection in 6 months. Not a lot of options if they require a Redwood or Crossroads Dealer.
__________________
Rick and Mindy
Retired
2013 Redwood 31SL, 2011 Ford F350 SRW, 6.7, Crew Cab with Firestone Bags, Titan Disc Brakes
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08-24-2014, 01:11 AM
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#30
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Senior Member
Join Date: Jul 2013
Posts: 2,054
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There used to be a redwood dealer north of Lafayette, La on I-49....
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
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08-24-2014, 01:14 AM
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#31
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Senior Member
Join Date: Jun 2014
Posts: 392
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Hey rick and mindy, shoot me a private messege with your email address and I will send over a copy of the list to you. It is quiet large at 11 meg in size with photos to prove my concerns
__________________
David and Beth with our sidekick red heeler Queso the "big cheese". 2016 38GK with double unagaurd awnings with led lights and trailair air tri-glide pin box 8K axles with Linc System. 2012 Ram 3500 4x4 crew cab Laramie LWB Edge Juice with attitude with B&W 20k companion hitch.
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