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04-04-2012, 10:16 AM
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#1
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Senior Member
Join Date: Dec 2011
Posts: 539
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Could someone provide me with the contact information for Brian Emmons?
thanks
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04-04-2012, 11:27 AM
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#2
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Senior Member
Join Date: Feb 2012
Posts: 429
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Here is what I have:
Brian Emmons</span></span>
Redwood RV </span></span>
bemmons@redwood-rv.com</span></span></span>
574-457-7800 ext 111</span>
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Happy campers - Kerry and Jere. 2010 Dodge 3500HD DRW with 5K ultimate airlift airbags and 2012 Redwood 36RE.
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04-04-2012, 01:21 PM
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#3
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Senior Member
Join Date: Dec 2011
Posts: 539
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Thank you sir... the electric side of my water heater seems to have stopped working. I did all the basic checks and tests but I can't get it to work. Time to call in a tech.
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04-04-2012, 02:32 PM
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#4
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Junior Member
Join Date: Feb 2012
Posts: 16
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Brian has helped me on two occasions and he is the best of the best. His direct line is 574-457-7811.
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Ann Sue & Chris
2011 Redwood 36 RE
2010 Airstream 25' International Serenity
TV - 2012 Ford F350 King Ranch
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04-04-2012, 04:04 PM
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#5
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Senior Member
Join Date: Feb 2012
Posts: 959
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Steve check the Eco-Tstat Suburban hsa had a bad batch of thes I have had to replace several of these this year already.
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"75 FEET OF FUN ON THE RUN"
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04-04-2012, 04:22 PM
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#6
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Member
Join Date: Jan 2012
Posts: 75
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I know
some of you have called the factory service for help with some issues, could
you get me the number for them.<?: prefix = o ns = "urn:schemas-microsoft-com  ffice ffice" /></span>
Thanks</span>
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2015 GMC 3500 HD with a 36RE
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04-04-2012, 06:26 PM
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#7
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Senior Member
Join Date: Dec 2011
Posts: 539
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Brian couldn't call me during regular working hours so he did so after he got home. That is going above and beyond as far as I'm concerned.
After he set me up with several service options I asked him if he ever dropped by the forum. He said he used to but after an unpleasant experience here he decided it was better that he didn't. Too bad. His input would be a nice thing to have around here.
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04-04-2012, 06:46 PM
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#8
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Site Team
Join Date: Jan 2012
Posts: 5,407
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Quote:
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Originally Posted by TravelinAnderson
Brian couldn't call me during regular working hours so he did so after he got home. That is going above and beyond as far as I'm concerned.
After he set me up with several service options I asked him if he ever dropped by the forum. He said he used to but after an unpleasant experience here he decided it was better that he didn't. Too bad. His input would be a nice thing to have around here.
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I've only been on this forum for a few months but I haven't seen anything mean or testy on here....so it was probably that guy KR2011 
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SOB "The RV Wiseguy"
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04-04-2012, 06:47 PM
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#9
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Site Team
Join Date: Jan 2012
Posts: 5,407
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Now if he went to the open roads forum....it's not friendly
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SOB "The RV Wiseguy"
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04-04-2012, 07:02 PM
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#10
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Senior Member
Join Date: Dec 2011
Posts: 539
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When I was on the Forest River forums the service manager from Concertone (radio) took a beating from a few of the members. A lot of us got after the abusers because of the value a person in that position brought to the forum.
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04-04-2012, 07:47 PM
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#11
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Site Team
Join Date: Jan 2012
Posts: 5,407
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In my opinion ...nobody on these forums should get beat up. 
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SOB "The RV Wiseguy"
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04-04-2012, 07:58 PM
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#12
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Senior Member
Join Date: Feb 2012
Posts: 959
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We all have opinions and should be allowed to share them but if you have to belittle someone regardless of who they are than you are in reality belittling yourself.
Now Dave you know I don't stir up anything behind the scenes
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"75 FEET OF FUN ON THE RUN"
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04-04-2012, 10:56 PM
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#13
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Senior Member
Join Date: Mar 2012
Posts: 243
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Quote:
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Originally Posted by KR2011
We all have opinions and should be allowed to share them but if you have to belittle someone regardless of who they are than you are in reality belittling yourself.
Now Dave you know I don't stir up anything behind the scenes |
Not you KR, you're to busy trying to figure out how to get out of doing laundry, even if it costs you big $$ to buy Washer/dryers sets.
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04-04-2012, 11:05 PM
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#14
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Site Team
Join Date: Jan 2012
Posts: 5,407
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Me either..I'm so nice it hurts.
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SOB "The RV Wiseguy"
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04-05-2012, 06:54 AM
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#15
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Senior Member
Join Date: Feb 2012
Posts: 959
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Quote:
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Originally Posted by John317
Quote:
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Originally Posted by KR2011
We all have opinions and should be allowed to share them but if you have to belittle someone regardless of who they are than you are in reality belittling yourself.
Now Dave you know I don't stir up anything behind the scenes |
Not you KR, you're to busy trying to figure out how to get out of doing laundry, even if it costs you big $$ to buy Washer/dryers sets.
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You've got a good point, time for a new strategy.
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"75 FEET OF FUN ON THE RUN"
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04-05-2012, 11:19 AM
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#16
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Senior Member
Join Date: Dec 2011
Posts: 539
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A tip of the hat and a thank you to KR for suggesting I check the high limit t-stat on my water heater. After removing the cover I saw that it was scorched. A local rv shop had one in stock so I replaced it and have plenty of hot water. Best of all I didn't have to pay a mobile tech a $100 service charge or break camp, haul the rig to the nearest service center and wait for them to "get to it".
Trip uninterrupted!
Thanks Bryan
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04-05-2012, 11:56 AM
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#17
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Senior Member
Join Date: Feb 2012
Posts: 959
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Your welcome Steve 
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"75 FEET OF FUN ON THE RUN"
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04-05-2012, 01:16 PM
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#18
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Senior Member
Join Date: Mar 2012
Posts: 693
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 TravelinAnderson
Check with your sales rep or dealer maybe thy can refund your purchase and maybe pay you for installing it. I mean look at those Californians that got a non Redwood dealer set up for warranty.
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Royce & Rachel Stanley
2008 F250 6.4 Diesel
6speed Auto SRW
RW36FB
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04-05-2012, 03:08 PM
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#19
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Senior Member
Join Date: Dec 2011
Posts: 539
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Good idea.. can't hurt to inquire now can it?
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05-07-2012, 07:48 PM
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#20
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Senior Member
Join Date: Mar 2012
Posts: 693
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Hey Steve did you have any luck getting a refund on that Thermostat replacement
__________________
Royce & Rachel Stanley
2008 F250 6.4 Diesel
6speed Auto SRW
RW36FB
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