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07-11-2014, 02:02 AM
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#41
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Senior Member
Join Date: Feb 2012
Posts: 286
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Crossroads told me ANY R.V.I.A. REPAIR CAN AND IS APPROVED, now that being said, I'd check with CROSSROADS, even though I have an email telling me ALL RVIA REPAIR TECHS CAN INSPECT & text to crossroads.
Our 36FL,PRE-APPROVED TOOK 8 weeks and main awning still has issues.
__________________
2010 DURAMAX 4x4 Crew Cab Redwood, 36FL with the BEST PERSON in the WORLD; my REDHEADED LADY!
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07-11-2014, 02:05 AM
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#42
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Senior Member
Join Date: Feb 2012
Posts: 286
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Forgot to say: ASK FOR THE CHECKLIST INSPECTOR IS GOING TO USE, take photos, particularly the Roof and windows. Protect you investment!
__________________
2010 DURAMAX 4x4 Crew Cab Redwood, 36FL with the BEST PERSON in the WORLD; my REDHEADED LADY!
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07-11-2014, 04:06 PM
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#43
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Senior Member
Join Date: Jun 2013
Posts: 918
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Quote:
Originally Posted by RifRaff
Forgot to say: ASK FOR THE CHECKLIST INSPECTOR IS GOING TO USE, take photos, particularly the Roof and windows. Protect you investment!
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The checklist is on the first few pages of your manual. It's pretty useless if you ask me. It's way too high level. I don't see how Redwood could trust that list to uphold your warranty.
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2014 Redwood 38BR, Fulltiming
2013 Ford F-350 CCSB 6.7L 4x4 SRW, B&W Companion Hitch, Air Bags
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07-11-2014, 04:27 PM
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#44
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Senior Member
Join Date: Dec 2013
Posts: 310
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coloradolivin,
thanks for doing the phone work for all of us and getting the last and final answer....we hope.
__________________
 2015 38GK
2014 Silverado 3500HD 4x4 DRW CC
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07-11-2014, 04:39 PM
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#45
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Senior Member
Join Date: Mar 2014
Posts: 429
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You're welcome.
Comes to find out that we did not even have a "manual" with the checklist, so they are sending one out.
Still wish we could go to any certified RV place. For me, 5 minutes vs 3.5 hours ?? 
__________________
2014 38GK, disc brakes, MorRyde SRE 4000, 2-Yamaha 2000 gennys, G14's, dual awnings, Progressive EMS.
2014 Ram 3500 Laramie Longhorn DRW with Luverne Bull Bar and skid plate.
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07-11-2014, 05:25 PM
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#46
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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Yes thanks Coloradolivin for the email to send our paperwork!
Down here enjoying your neck of the woods (Ridgeway State Park) with my Father this week.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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07-11-2014, 05:34 PM
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#47
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Senior Member
Join Date: Mar 2014
Posts: 429
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Quote:
Originally Posted by atom ant
Yes thanks Coloradolivin for the email to send our paperwork!
Down here enjoying your neck of the woods (Ridgeway State Park) with my Father this week.
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Awesome, watch out for those afternoon "boomers"!!
We got torrential rain and hail the other day for about 20 mins--it was wonderful and needed.
Think we might get the "call" today, so I might be up to Denver Mon or
Tues
__________________
2014 38GK, disc brakes, MorRyde SRE 4000, 2-Yamaha 2000 gennys, G14's, dual awnings, Progressive EMS.
2014 Ram 3500 Laramie Longhorn DRW with Luverne Bull Bar and skid plate.
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07-12-2014, 04:47 PM
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#48
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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Quote:
Originally Posted by coloradolivin
Awesome, watch out for those afternoon "boomers"!!
We got torrential rain and hail the other day for about 20 mins--it was wonderful and needed.
Think we might get the "call" today, so I might be up to Denver Mon or
Tues
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That's great! Hope your coach is all better and that they did good!
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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07-12-2014, 05:07 PM
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#49
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Senior Member
Join Date: Mar 2014
Posts: 429
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Quote:
Originally Posted by atom ant
That's great! Hope your coach is all better and that they did good!
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Yes, it is exciting to get her back. Looks like they finish paint on Monday, seal it on Tues and pickup on Wed. I guess the time frame was not all that bad considering they bill out 1 hour per foot on the roof 
__________________
2014 38GK, disc brakes, MorRyde SRE 4000, 2-Yamaha 2000 gennys, G14's, dual awnings, Progressive EMS.
2014 Ram 3500 Laramie Longhorn DRW with Luverne Bull Bar and skid plate.
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07-15-2014, 11:28 PM
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#50
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Senior Member
Join Date: Dec 2012
Posts: 110
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Explore USA in Canton, tx. Call Cody Willis at 903-865-1580. We called made an apt they looked it over took pics, ordered parts and we went on our way. Made another apt a couple of months later came back got all repairs made in one day and headed for VT. They did a great job.
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fathog
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07-16-2014, 01:08 AM
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#51
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Senior Member
Join Date: Jun 2013
Posts: 918
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Quote:
Originally Posted by fathog99
Explore USA in Canton, tx. Call Cody Willis at 903-865-1580. We called made an apt they looked it over took pics, ordered parts and we went on our way. Made another apt a couple of months later came back got all repairs made in one day and headed for VT. They did a great job.
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Sounds like your experience at Explore is not the norm unfortunately.
__________________
2014 Redwood 38BR, Fulltiming
2013 Ford F-350 CCSB 6.7L 4x4 SRW, B&W Companion Hitch, Air Bags
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07-16-2014, 02:18 AM
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#52
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Senior Member
Join Date: Feb 2013
Posts: 7,101
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Quote:
Originally Posted by fathog99
Explore USA in Canton, tx. Call Cody Willis at 903-865-1580. We called made an apt they looked it over took pics, ordered parts and we went on our way. Made another apt a couple of months later came back got all repairs made in one day and headed for VT. They did a great job.
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Cody did fantastic for us - We bought ours there and the brake controller was fried for the disks. While waiting for a new one from Redwood, his crew took care of everything on our list + some things we missed. His parts person worked with us for several months after that to order alternative décor for the bedroom.
__________________
Brad & Dory - Lone Tree, CO
CURRENT - 2013 Itasca Meridian 42E/2013 Wrangler 4dr Sahara
SOLD - 2014 Redwood 36RL/2014 F350 DRW
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07-29-2014, 04:11 AM
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#53
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Junior Member
Join Date: Feb 2013
Posts: 5
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Cody at ExploreUSA has also done a great job for me, but I called last week and was told Cody was no longer working there. What a bummer! I just got a quote of 179$ from them to do the inspection. Cody charged half an hour last year and they found several warranty issue that needed to be addressed. Some were repaired that day and I returned later for another. I feel 179$ is excessive, but what have others paid.
Ron
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07-29-2014, 05:53 AM
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#54
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Senior Member
Join Date: Feb 2012
Posts: 286
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WE HAD OUR Awning support and motor repaired @ Canton, when I extended THE AWNING I found screws are # 8's maybe 10's, if they had sealed the SCREWS properly; I would not now be worried about water damage to my wall. Now the Awning drive has a serve wobble, according to a RVIA company they did not repair the awning drive because they left some screws out of the motor support. Got to contact REDWOOD about the broken awning Redwood paid to get fixed! More as this issue unfolds. BTW I need the inspection also, according to REDWOOD any RVIA repair/inspection member.
__________________
2010 DURAMAX 4x4 Crew Cab Redwood, 36FL with the BEST PERSON in the WORLD; my REDHEADED LADY!
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08-11-2014, 04:02 PM
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#55
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Senior Member
Join Date: Jul 2013
Posts: 2,054
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FYI - Just called ExploreUSA for an estimate on the inspection $250....
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
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08-11-2014, 04:50 PM
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#56
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Senior Member
Join Date: Feb 2013
Posts: 1,444
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Quote:
Originally Posted by johnboytoo
FYI - Just called ExploreUSA for an estimate on the inspection $250....
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I hope you get a kiss after that! 
__________________
 Rick and Mindy
Retired
2013 Redwood 31SL, 2011 Ford F350 SRW, 6.7, Crew Cab with Firestone Bags, Titan Disc Brakes
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08-11-2014, 05:03 PM
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#57
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Senior Member
Join Date: Sep 2012
Posts: 3,353
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Maybe we should start our own inspection service, $250 for 15 minutes equates to $1000 an hour, wouldn't mind a couple 8 hour days a month of that, that would keep me in diesel for a while
__________________
Danny & Linda
Full-timed 10+ years
Former '13 FB owner
Traded '13 GMC Denali DRW D/A
Currently rv & truckless
Replacement undetermined
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08-11-2014, 06:19 PM
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#58
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Senior Member
Join Date: Jul 2013
Posts: 2,054
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Quote:
Originally Posted by Rick and Mindy
I hope you get a kiss after that! |
Betta be more than 1st base 
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
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08-11-2014, 10:26 PM
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#59
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Senior Member
Join Date: Jul 2013
Posts: 2,054
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Hmmm, lost my other post...
called another Exploreusa and they want $360 for the 3 hour inspection...
I am ahead of the curve I think if you define the anniversary date as the date the rv was first delivered to you, but there is a little ambiguity in that...
is it the factory order date ?
is it the date you signed the papers?
is it the delivery date to the dealer ?
is it the date you took possession?
called a crossroads dealer and he wouldn't do it at all...
__________________
Ours: '11 Monaco Diplomat 43DFT followed closely by '14 Jeep 4 dr Wrangler.
Hers: '13 Explorer Sport - AWD 365hp twin turbo scooter!
Previous: '13 Ford F350 CC Platinum and '13 38GK
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08-12-2014, 12:23 AM
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#60
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Senior Member
Join Date: Jun 2013
Posts: 918
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Had our inspection done today at Camping World Albuquerque. Total charge was $180 for roughly 1.5 hours work. They only found a few items listed below and had it finished within a couple of hours of dropping off.
Items found:
-Roof sealant on rear cap has some issues. Probably a 5 min fix.
-Bottom trim piece on Schwintek slide has sealant that's cracked, needs fresh silicone.
-Trim above passenger side wheel well is pulling away from wall, needs additional attachment work and then resealed (This is probably a warranty item and will have to wait until later this year)
- A couple of running lights need additional sealing. Another easy Silicone fix.
All in all not too bad. For about an hour's labor Camping World could've fixed just about all of them but they didn't have the matching roof sealant and wanted to use Dicor. I mentioned that I have the exact roof sealant used by Redwood and would likely just do all the fixes myself and the Service Manager said he'd probably do the same if he was me. He was a really nice guy.
__________________
2014 Redwood 38BR, Fulltiming
2013 Ford F-350 CCSB 6.7L 4x4 SRW, B&W Companion Hitch, Air Bags
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