Residential Package

[slideone]

Just wondering if anyone else has experienced this. First trip with our new RW and when we stopped after a 100 miles we found both refrigerator doors open and the freezer open with all the food dumped into the freezer.

I must be missing something, I find nothing furnished to keep these doors locked into place. Would RW really sell these units with no way to secure these doors?

[Shane Wood]

Originally Posted by slideone

Just wondering if anyone else has experienced this. First trip with our new RW and when we stopped after a 100 miles we found both refrigerator doors open and the freezer open with all the food dumped into the freezer.

I must be missing something, I find nothing furnished to keep these doors locked into place. Would RW really sell these units with no way to secure these doors?

We have a 2015 and it came with the 3 door residential. There is a plastic catch for the freezer and a piece of velcro that wraps around the 2 upper door handles to hold them closed never had a problem with them opening

[slideone]

I found a piece of plastic that looks to be a latch on left side, but nothing on the right side. I suppose that was left off at the factory.

[brenkco]

I think the new model come with latches. Our did not. My wife found a great solution on the Internet. I posted a photo on this thread: http://www.redwoodowners.com/forums/...avel-1876.html

Ken

[Victor&Yvonne]

Ours has a knob that screws in, we added a foam "washer" to protect the Finish. Works great. But stuff sure does move around, when you open the door after traveling, got to be ready for anything!
This napkin was what we did when we picked up the RV, we modified this with some dense blue foam trimmed tightly to the knob.

[johnboytoo]

You must have not read the part in the manual that says make easy left turn and hard right turns to always close it ?!? Kidding, of course...

Yes, happened to ours on the trip home from the dealer and every trip when we brought it back for it to be fixed
so much that it broke the freezer slides...ball bearings fell out of it !

The velcro around the doors stops them from opening, but with the freezer, we just put cardboard boxes between the freezer and the opposite slides well

Oh, and test your fridge to see if it is anchored in anyway = ours tilts and the only thing that held it up was when it hit the island and dented the fridge door !

[LadyEcooper]

Here is our solution. We purchased this 'Child Safety Lock' from Home Depot but can probably find at other locations. Instead of trying to put the left side adhesive strip on the side of the frig - we used a tiny drill bit to make a hole in the fascia trim then added a screw w/ washer (along with using the adhesive backing) You can see how it was done. The right side is just the adhesive backing. This baby is not going anywhere. We do NOT feel that another strip is needed on the other side of the freezer door. This is working great.

Lady E Cooper

[brenkco]

[QUOTE=Victor&Yvonne;46776. But stuff sure does move around, when you open the door after traveling, got to be ready for anything!
.[/QUOTE]

Victor & Yvonne,

We have been using adjustable curtain rods (tension type that adjust by screwing in/out). Found them at Walmart, curtain rod section.

I use two on each shelf. Unless I'm sloppy organizing, everything stays in place. I will on occasion, leave small light weight items in front of the bars when they don't fit well behind them.

Ken

[Blue Dogs]

Redwood has a fix.
http://www.redwoodowners.com/forums/...-fix-1765.html
It should be done under warranty.

[danmeeks2]

We have the residential refrig and it is always opening during travels. We lost the ball bearings in the freezer door which now doesn't let the ice maker work. Waiting on service repair now. So frustrating that the doors don't lock.

[slideone]

I feel your pain, I spent 15 minutes on the phone with "customer service" a couple of days ago. I asked if he was familiar with the refrigerators being shipped with no way to secure the doors, his reply " I've never heard of that". I asked him if he ever read the forum, again "no". I suggested you might want to, it might be beneficial to your job. Long story short, he referred me back to the dealer to try and correct the issue he had never heard of. Customer Service, what a bunch of bull. I informed him I was at a Camping World dealer in Chattanooga last week (they are a RW dealer) the parts guy didn't even know they sold REDWOODS. So how can any dealer help you that is screwed up. Oh well thanks for letting me vent. I do really like our new RW, but it is not because of any help from "customer service" or the Chattanooga Camping World.

[Dave&Ginny]

All of these look like add on lock systems. I have seen residential fridges in RVs that have locks that look like they were built just for RVs

[Blue Dogs]

Mike Antal is the Retail Customer service Manager, I really feel he has a total disconnect with Retail customers and all of his people seem to have the attitude of its not our problem .... My thought is if Redwood is going to fix its customer care it needs to start with this position. The customer service agents only do what their boss tells them ... They need a new boss IMO.

[slideone]

Dave, bottom line with me is very simple, if I spend $100k on a RV, I don't want some add on piece that looks like a add on, period.

[slideone]

With no customer service, they just need a recording that says, "call your dealer". That's the bottom line.

[1911roamer]

I'm a Yacht Captain and we make long ocean crossing. We stuff towels in the refrigerator to keep everything from sloshing back and forth while underway. Hope that helps.

[ChristianM]

Originally Posted by slideone

I feel your pain, I spent 15 minutes on the phone with "customer service" a couple of days ago. I asked if he was familiar with the refrigerators being shipped with no way to secure the doors, his reply " I've never heard of that". I asked him if he ever read the forum, again "no". I suggested you might want to, it might be beneficial to your job. Long story short, he referred me back to the dealer to try and correct the issue he had never heard of. Customer Service, what a bunch of bull. I informed him I was at a Camping World dealer in Chattanooga last week (they are a RW dealer) the parts guy didn't even know they sold REDWOODS. So how can any dealer help you that is screwed up. Oh well thanks for letting me vent. I do really like our new RW, but it is not because of any help from "customer service" or the Chattanooga Camping World.

Hi there!

On behalf of Redwood, I'm sorry for what you've been experiencing. I have contacted you privately to try to see if there is any way we can help :-)

Thanks!

[BasilFawlty]

I must defend the Redwood Customer Service - but only from my own experience. I have a lot to say about QC but actually only have good personal experience from them helping out.

Had some problems as most people have but all of them was solved fast and with no hassle. Some we did with the dealer but since we are fulltimers some had to be solved by Crossroads directly.

Hope I am not alone!

[Gegallant]

We have the Samsung res refer and the attached picture is how we resolved the door problem. We full time and move around a lot, so the frig needs to be secure. Keep in mind, I don't drive 80.
We tried plesiglas, regular plywood and finally used the european plywood. It's about 1/2 inch thick and has 9 layers of wood that are oriented for maximum strength.
The first two failed in less than a month. The last has held up for over six months and shows no sign of strain.
We used velcro tape (the fuzzy side) to put a little tension on the wood. This helps hold the doors shut and protects the finish on the frig.
Put one tape strip of velcro at each corner on one side of the board and another on the opposite side at the base of the handles. When installing, put the side with the corner strips against the doors and the other side will settle against the bottom of the door handles.
Hope this helps.
Keep in mind, I didn't come up with this idea, I just kept improving on the original concept.
As far as goodies inside the frig moving around, we use little plastic boxes (available at CW). My darling wife came up with the arrangement.
Good luck!

[Gegallant]

Sorry, the picture did not come accross.
Hopefully, I have it now.