Redwood Rally 2014 - The Survey

[ksaltman]

Hi -

Please everyone I'd like you to take the time to help send feedback to Redwood.

With the help of everyone here on the forum I've worked up a survey which will help pass along our thoughts to Redwood. It would be great to get as many people to respond to the survey prior to the Rally so any results can be shared there. I know it is not a lot of time so please help pass the word and get as many people to respond as possible.

I know a great deal of discussion has been going on regarding the overall satisfaction with Redwood QC and warrantee support. I believe they have already noted our concerns but by completing the survey we will be able to track from year to year their progress.

The survey is broken into 5 parts:

(1) General information regarding RW ownership
(2) Feedback regarding Redwood product offerings
(3) Feedback regarding Redwood customer service
(4) Feedback regarding the Redwood dealer network
(5) Feedback regarding specific options & feature requests

I know this isn't perfect and certainly could be improved but I think its a great place to start the discussion and help everyone see what we the customers want from Redwood.

This is our chance to help them build a better product so please help.

You can take the survey at:

http://www.surveygizmo.com/s3/172020...For-2014-Rally

Thanks,

[0nTheRoad]

Hen, thanks for putting this together...VERY through.

I look forward to seeing the results.

[brenkco]

Thanks for doing this. We just completed it. Looking forward to the results.

Ken

[ksaltman]

Good stuff. 13 completed overnight, keep them coming....

[atom ant]

Noticed the question on the TPMS, and remembered seeing a factory one on a 2012 that was reviewed by the Dealer on U-tube. It was located in the side cabinet near the convenience center where the phone outlet is, and had a wireless receiver for your truck.

here it is http://www.bing.com/videos/search?q=...1288D935336F08 towards the beginning.

Anybody ever get that option??

[Gegallant]

Just completed. Hope that helps.
Thanks for doing this...good stuff!

[hoosierguy]

Originally Posted by ksaltman

Good stuff. 13 completed overnight, keep them coming....

Thanks for putting this together. You obviously have had some experience in building surveys. Great job.

[ksaltman]

Just passed the 40 response mark. Good stuff, keep them coming!

Thanks

[Blue Dogs]

Completed! Thanks for putting this together!

[TNTBaker]

Great survey. All done! Thanks SO much for taking the time to put it together. I hope everyone takes it. Helping RW keep quality up only enhances the value of our own by building the brand. Keep up the good work!

[Oriana]

Ken - finally got reasonable connectivity and completed the survey

[ksaltman]

Thanks Oriana. Now have 46 completed and 10 partials. Hopefully the people who bailed will come back and finish. It should remember how far they got provided they do it from the same connection/device.

I think 50 responses is very achievable that should be a good sampling to show RW its not just a few people sending feedback.

Thanks everyone for taking the time to fill it out.

[Happy Camper]

We wish we could be at the Rally. We were up there last fall and really enjoyed the area and hospitality of Redwood. You should have my survey. Thanks so much for putting this together and hope the Management Team ooks closely at them. Have a great Rally!!!!

[JellyStonePark]

Thanks for putting together this survey, very well done. For those of us that will not be able to attend is it possible to get the results sent out in written form?

[ksaltman]

Jelly stone,

I will post the results here the same time I send them to RW. Hoping to cross the 50 response mark. Have 47 completed at the moment.

Thanks for doing it.

[sinder]

I just finished the survey.

Thanks.